PS4 & Switch & Xbox Series S players failed to loading into existing rooms

Summary

PS4 & Switch & Xbox Series S players failed to load into existing rooms of Fort Knight Legend 2(1324-1016-2565). The problem doesn’t occur if they start a new room.

Please select what you are reporting on:

Unreal Editor for Fortnite

What Type of Bug are you experiencing?

Matchmaking

Steps to Reproduce

1、start a new room on PC
2、use PS4 to join the room

Expected Result

The ps4 succeed to join the game.

Observed Result

The ps4 returns back to lobby after 2 minutes loading.

Platform(s)

PS4 & Switch & Xbox Series S

Island Code

1324-1016-2565

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Additional Notes

Could we have the log of this account about loading into 1324-1016-2565 on 11th Feb. 03:30 (UTF+0) to help us solve the problem? ID:4ef1357cb1fded-1f5a2718-4c2b18ec0d60 NAME:mr_broccoli2020