PS4 & Switch & Xbox Series S players failed to loading into existing rooms

General Issues and Bug Reporting
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Summary

PS4 & Switch & Xbox Series S players failed to load into existing rooms of Fort Knight Legend 2(1324-1016-2565). The problem doesn’t occur if they start a new room.

Please select what you are reporting on:

Unreal Editor for Fortnite

What Type of Bug are you experiencing?

Matchmaking

Steps to Reproduce

1、start a new room on PC
2、use PS4 to join the room

Expected Result

The ps4 succeed to join the game.

Observed Result

The ps4 returns back to lobby after 2 minutes loading.

Platform(s)

PS4 & Switch & Xbox Series S

Island Code

1324-1016-2565

Upload an image

20260203-145058.jpg
20260203-145058.jpg1920×1080 281 KB

Additional Notes

Could we have the log of this account about loading into 1324-1016-2565 on 11th Feb. 03:30 (UTF+0) to help us solve the problem? ID:4ef1357cb1fded-1f5a2718-4c2b18ec0d60 NAME:mr_broccoli2020

2

hi @zimu.yang

Works on Mobile Android

fails on Nintendo Switch 1 with matchmaking error number 2 sometimes

and often network error “Server error connection lost” instantly before the game opens, even though Matchmaking was successful.

The Xbox One X fails. Should have connected then say Preparing Shaders.

This gave same as the screen picture

When trying for the second time the game started. This worked and the Xbox controller works well

You can find all the details of activity in your project in Creator Open Creator Portal

Creator Portal Overview in Fortnite Creative | Fortnite Documentation | Epic Developer Community

You will see mine as my activity under Country is United Kingdom then select

Devices

Technical and look at Hitches Frame drops and other errors