Hello,
I am trying to publish my island, but it gets rejected because of the thumbnail.
I am trying to figure out what is wrong with it.
The previous thumbnail that was accepted:
The thumbnail that has been rejected:
Maybe the fire or the army guy might be the problem as they see it as not representing the game ( 1.11 Keep It Authentic). But the image is an actual screenshot in the game. And the army guy is a Fortnite skin.
Hello! This is something that our Player Support team can investigate for you to give more information regarding those rejections. Please reach out to Epic Games Technical Support & Customer Service | Epic Games with the island code for the island being rejected. I also recommend reviewing the guidelines here for possible reasons for those rejections: https://www.fortnite.com/news/fortnite-island-creator-rules
I have read the guidelines, but cannot see what is wrong with the thumbnails. I have reached out to customer service as described in your reply.
Thank you.
I have received confirmation that the moderation was correct.
There may not be images of weapons in the thumbnail.
I was unaware of this and saw a lot of thumbnails that still have weapons in them.
Considering a lot of maps use specific weapons, its a little disappointing, I onder why this decision has been made.
As maps get updated we will see less and less weaponized thumbs.
@Tim1qaz can you send me your Island Code or ProjectId?
@HalcyonKnight96
The island code is: 4917-9233-8721
The strange thing is, the thumbnail I try to replace also has a weapon in in. That thumbnail was accepted Aug 8, 2023.
I see now that in my opening post i put the wrong previous thumbnail. it was this:
(post deleted by author)
I have the same problem if you can help me my island code is 7179-1064-0051
Hey gxyycuu,
Can you post a pic of your thumbnail ?
hi All,
This is a pointer to the latest published documentation about thumbnails
Appropriate for a General Audience - Guns pointed at the viewer
see post
Let’s talk about lobby images
Flip both the weapons horizontally so that no assumptions that the weapons are pointed towards / at a characters head may be made. You are allowed weapons in the thumbnail, they just can’t point towards the scene camera or any characters heads. I know in your cause it looks like it is not truly pointing at the fn skins head but it is kinda close so that is probably why it was rejected.
