Project permanently locked due to a Marketplace asset – how to prevent this?

Summary

I had a UEFN test project permanently locked due to a community guideline violation, and I’m looking for some advice.

The project was never public, but it got flagged for ‘Violence and Gore’ because of a specific asset. It was actually a zombie asset from the UE Marketplace that I used exactly as-is. As soon as I saw the sanction, I deleted everything related to that asset, checked it in, and even rolled back the snapshot to a version from before the asset was ever added.

I explained all of this in my appeal, but it was rejected, and now the project is gone for good. Since it was just for testing, it’s not a huge loss, but I’m worried about what happens if this kind of ‘indefensible’ issue hits a major project I’m working on. Has anyone else dealt with this?

Please select what you are reporting on:

Unreal Editor for Fortnite

What Type of Bug are you experiencing?

Assets

Steps to Reproduce

migrate zombie asset,
unreal project to uefn project

Expected Result

migrate zombie asset

Observed Result

Project permanently locked

Platform(s)

Upload an image



I’m not sure if anything can be done in this instance, but could I get your island code so I can check?

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Thank you for your quick response. This project has never been published, either publicly or privately, so there is no island code available. At the moment, the project is locked, so I am unable to publish it. Is there anything else I can provide?

The project ID would help, you should see it in the URL.

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7df2afca-4a12-8c5e-ef5f-1eb2f979a727

@ChoHO - We do not have any indication on this end that the project is locked. It looks enabled but never published. The sanction you received would not have resulted in a permanent lock.

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Ah, I initially thought the project was locked because when I tried to open the project or start a session, a moderation warning appeared and redirected me to the Creator Portal. However, after checking again, I found that if I select “Cancel” instead of going to the Creator Portal, the project starts normally, and both the private memory check and the public process complete without any issues.

Additionally, after the memory check, the moderation warning button disappeared. Thank you for your help in looking into this issue.

Thank you for letting us know!

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