project has been locked by an administrator

Reference ID

ffff5041-41cc-f3d4-b739-da9d73c50d17

Please select what you are reporting on:

Unreal Editor for Fortnite

What Type of Bug are you experiencing?

Publishing

Summary

about a month ago my project was locked, recently they tried to unlock it but said that they were unable to and told me to “make a copy of your island” which i did but it didn’t work. then i was told I “need to manually copy the contents of your island”. Not sure how to do that i was first pointed to instructions on how to import an island which is instructions on how to import from creative to uefn (my project is already uefn) then i was given info on how to duplicate which is also for creative. Can’t someone just unlock it? the alternative that they gave me was to start over. 2 months of work and 1 month locked

Steps to Reproduce

1 open project
2 get “locked error”

Expected Result

sync, edit and publish

Observed Result

i can’t sync or publish

Platform(s)

windows

Island Code

0689-8346-4649