Please read this if experiencing payment issues

alonzo · July 22, 2014, 3:37pm

[=Rakantor;101957]
But one question: Why not simply getting a credit card?
[/]

Well, a credit card is one more useless expense, if you only need it for one thing.

Sleicreider · July 24, 2014, 4:36pm

instant subscriptiopn with the credit card
so stoked!
:>
can’t wait to post my first results

~Slei

DanDaDaDanDan · July 24, 2014, 8:16pm

[=alonzo;101946]
Got an answer from PayPal. Sadly for a subscription you need to add a credit card
[/]

D’oh :-/ Sorry!

alonzo · July 26, 2014, 9:51am

For who do not own (and also don’t want) a credit card, there is a very simple solution to . Here in Austria you can get Prepaid Credit Cards from Visa and Card form tobacconist’s (is the correct word in english?) and post offices - there is no annual fee or other costs. You can get them in 25,- to 150,- EUR. They work exactly like “normal” credit cards.

Have a nice day - get creative

anonymous_user_c3b205fd · July 27, 2014, 9:40am

I’m having trouble subscribing via Paypal.

Onwww.unrealengine./payment I select Germany, Paypal, mark the checkbox and click “Checkout with Paypal”.
On the Paypal page that comes up I enter by Paypal account credentials and click Einloggen (log in).

is what I get after the log-in attempt: “Wir können Ihre Anfrage zurzeit leider nicht verarbeiten. Kehren Sie zu Epic Games International S.a.r.l zurück, und wählen Sie eine andere Option aus.”
http://imagizer.imageshack.us/v2/280x200q90/540/MCGCOn.png
Translation: “We cannot process your request at time. Please return to Epic Games International S.a.r.l and select a different option.”
My account definitely isn’t locked (I can log in via the Paypal website) and contains more than the 19€ I expected to pay.
The weird part is: If I pick United States, I get to accept the payment. I just didn’t do that yet because I don’t know about the implications of not including VAT, so no idea if that would have worked.

I don’t have a credit card associated with my Paypal account, only my regular bank account. Then again, the message doesn’t even point out that may be a problem.

anonymous_user_a41f46e2 · July 27, 2014, 9:58am

See the posts above:

[=alonzo;101946]
Got an answer from PayPal. Sadly for a subscription you need to add a credit card

Original message from Support (in german):
Das Abschließen eines Abonnement ist nur mit einer hinterlegten Kreditkarte möglich. Nur mit vorhandenem Guthaben kann ein Abonnement leider nicht eingerichtet werden.

Maybe if Epic could add an option for an one time payment it would work, otherwise I see no sense for a PayPal option anyways. I will have a look at the virtual credit cards…
[/]

Perhaps the error message won’t show up if you associate a credit card with your PayPal account, perhaps it will still appear…
In any case you will need a credit card.

anonymous_user_c3b205fd · July 27, 2014, 10:11am

[=Rakantor;105493]
See the posts above:

Perhaps the error message won’t show up if you associate a credit card with your PayPal account, perhaps it will still appear…
In any case you will need a credit card.
[/]

I don’t understand why a credit card would be required if there’s a bank account associated. Paypal could just ask for a SEPA Direct Debit information instead. I won’t get a credit card (even a prepaid one) just to be able to work on UE4, that’d be a ridiculous reason.

[edit]
In fact, PayPal has asked me for SEPA Direct Debit information before and they still have my agreement for that. Also, if I choose to not use my PayPal account but instead click on “Kreditkarte/Lastscrift” I get the option to pay via Electronic Cash and go through that SEPA process again - but I have to use a different email address, because obviously the usual one is already in use by my other account. Not useful, Paypal, not useful!

anonymous_user_2311c7c3 · September 6, 2014, 1:23am

I got the “payment declined” message with a Vanilla Mastercard here in the UK. After contacting I got an email back from H. saying the had been “solved”, but the payment is still being declined.

anonymous_user_6eb3be76 · September 7, 2014, 3:17pm

I got the “payment declined” message with a Vanilla Mastercard here in the UK. After contacting I got an email back from H. saying the had been “solved”, but the payment is still being declined.
[/]

Hello there , can you please tell me the ticket # (and/or the email you used for contacting CS)? I will look into for you.

anonymous_user_6eb3be76 · September 7, 2014, 5:05pm

[=;136183]
Hello there , can you please tell me the ticket # (and/or the email you used for contacting CS)? I will look into for you.
[/]

I found your request email, ; I have replied to your request. Please check my response and let me know if you need further help.

anonymous_user_2311c7c3 · September 7, 2014, 5:29pm

[=;136260]
I found your request email, ; I have replied to your request. Please check my response and let me know if you need further help.
[/]

Thanks for taking the time to reply. I have checked the balance on the card and the registration details - email sent.

anonymous_user_2311c7c3 · September 7, 2014, 6:22pm

For anyone thinking of using a prepaid card, the problem seems to be that Incomm (the card issuer in my case) will not authorise the transaction.

MrShepherd · February 12, 2018, 11:00am

I cant buy anything in fortnite. No payment method is getting accepted (please contact support) and I am not the only one with . A lot of money is slipping there and epic cant fix it! sad.

anonymous_user_aed7bd08 · April 22, 2018, 2:35am

It won’t let me add a payment method at all, everytime I log into my PayPal (Yes, a card is active on it) or enter my credit card, it won’t save it so I physically can not add a method of payment.

TTV.NFG_Sandwich · June 23, 2018, 10:37am

i bought 2800 v-bucks and didnt recieve them, the payment went through but ive ended up with no money and no v-bucks. im not happy about

anonymous_user_0df12f74 · June 23, 2018, 5:57pm

The previous three posts here are for Fortnite which 1) should be reported on the Fortnite forums, and 2) are not related in any way to the payment issues thread was created for.

I will be locking thread as it was created for payment issues from the early days of UE4 when it cost $19 per month in 2014. For those having issues with Fortnite, see below.

website is intended for UE4 developers to get technical assistance with game development, please direct all Fortnite issues/questions to one of the following.

If you are experiencing issues with Fortnite such as crashes or account issues please visit Fortnite Help. There you will find various troubleshooting articles that will help you fix your. If you are still unable to resolve your please use the Contact Us form to get in touch with the Epic support staff who can assist you further. Be sure to include as much information as you can regarding your so support staff can get you back up and running as quickly as possible.

For any general questions, help with Fortnite gameplay, or discussions related to the game, please visit the Fortnite Forums.

Thank you

/Closed