Players Unable to Load Game on Console or Mobile

General Issues and Bug Reporting
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1

Summary

Players are unable to load in to Dress Up (3991-1046-3772) on any platform other than PC. Attempting to load into the game results in an infinite “Downloading screen”.

There is no logs or error messages provided as the game just downloads forever.

Please select what you are reporting on:

Creative

What Type of Bug are you experiencing?

Matchmaking

Steps to Reproduce

  1. Try to play Dress Up (island code 3991-1046-3772) on a console or mobile device
  2. The island will infinitely be stuck on “Downloading”

Expected Result

Console and Mobile players should be able to play the island

Observed Result

Console and Mobile players can not play the island

Platform(s)

Console, Mobile

Island Code

3991-1046-3772

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2

FORT-947020 has been created and its status is ‘Unconfirmed’. This is now in a queue to be reproduced and confirmed.

3

hi @very_cool_moose
my error is a matchmaking error. Number 2 failed to load Required content before starting

Look like matchmaking errors are back for Android phones
Nintendo stopped after 15 minutes no error, just back to the main screen
waiting for play press again

changed to na-central no difference

4

Thank you, we’re checking into this.