In our map, we use the Save Point Device to save players’ inventory items when they get something, and load them when they rejoin the match.
Following the update to v32.00 no one’s existing inventory items were being loaded. Items received following the update are saved/loaded as expected when players join a game.
It is possible something happened during the update process where persistent data on save point devices was lost. It is also possible that the disfunction and crashes the creative servers were experiencing on launch caused players to have their inventory saved as empty.
Either way, this is kind of tragic for our players. For example, anyone who has been earning diamonds in our economy has now lost what they have earned.
How can we go about recovering this persistent data for our players?
Please select what you are reporting on:
Creative
What Type of Bug are you experiencing?
Devices
Steps to Reproduce
Have a creative map with Save Point Devices before v32.00
Load into map
Save player inventory data
Leave map
Wait for update to v32.00
Load into map
Load existing inventory from save point device
Observe Save Point device loads empty inventory
Expected Result
Player inventory data in save point device persists after updating to v32.00
Observed Result
Player inventory data in save point device was reset after updating to v32.00
Platform(s)
All
Additional Notes
Inventories saved following the update to 32.00 are saved and loaded as expected. It is only data from before v32.00 that was lost.
Sorry I couldn’t do that, idk which of my logs is the correct one containing my first time connection since v32.00, I tried to repro with my alt but they didn’t have the correct items, and we can’t ask first time logs to our players since it would require us to ask them for the correct file and they play a lot
I can tell we had 2 save point devices on the map, for dynamic saving purposes
We have also received multiple reports of players’ data being lost. We have the auto-load and auto-save (default settings of the save point device), but some players’ data still resets. Then, we tried creating our own manual system, thinking it would fix the issue, but players’ data still resets. However, it’s super rare.
My data was never reset; the data reset occurred for a small number of players on my map. Here’s the only clip I have from a report, where the entire inventory was removed, but the kills stayed. Sometimes both the inventory and kills are removed, and sometimes only the inventory. Most of the reports say this happens when players enter or rejoin the map.
I received two new reports of players losing their kills and inventory. Overall, I’ve received 50+ reports, and all of them mention that this issue happens when they enter or re-join the map.
In my map, the auto-load behavior is set to initial spawn. Could this be the cause? Should I change it to load on every spawn instead? I’m not sure, though, because when I play and rejoin any lobby, my data loads correctly.
I’ve noticed an issue with the save point in my map too. Occasionally, it resets players’ eliminations. However, the saved gold never gets reset and it is only the eliminations in my map. I have another bug report open, about the elimination bug: Save point randomly resets persistent eliminations - #4 by 2xVOID
These bugs in the save point might be related, as I’ve received over 50+ reports too about the eliminations being reset.
Hello again, I have set my save point device data to load on every spawn instead of the initial spawn, but the issue is still happening. I received a new report: as you can see, the player’s internet was disconnected. Once they left and rejoined, their data was removed. (In this report, only the inventory was removed; kills were still saved.)
Hey, just following up on the data loss issue I’ve reported before. It’s still happening, and a lot of players are losing their kills and inventory (including gold) when they rejoin the map. I’m using the Save Point device with the default settings (Auto Save and Auto Load), and players still lose data. The issue seems to occur specifically when they rejoin.
I also saw a clip from SypherPK where a player mentioned the same issue, so it seems like it’s affecting others too.
Hoping this can be looked into soon. Thanks!
Also, here’s a new clip of a player who had their data reset on my map.
Hello again! If I remember correctly, all the players affected by the data loss are using consoles. I don’t think they can access their logs, but I can ask them to record their gameplay before and during the incident, if that would help.
Could you get me your logs too please?