Players can't join our published island

General Issues and Bug Reporting
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1

EDIT:
This is old information, the bug is still there, but we were not sure about reproducing steps.
The reproduce steps are correctly outlined here: [CRITICAL] Tycoon Unjoinable “Network Connection Lost” After 15min – Matchmaking Still Sends Players - #8 by thrax207

Summary

Players can’t join our island.

Please select what you are reporting on:

Creative

What Type of Bug are you experiencing?

Matchmaking

Steps to Reproduce

  1. Open Fortnite (on PC)
  2. Select island code: 9524-0220-6933
  3. Make sure matchmaking is set to public (not private)
  4. Press join
  5. IF there are more than 5 players in a lobby, you will receive an error now ‘THERE WAS AN ERROR’ or ‘Matchmaking error #1’. Since we delisted the map, you will most likely join with no issues since it will be the same as a private lobby.

Expected Result

Player should join the island without problems.

Observed Result

Player can’t join and receives Matchmaking error (#1) or THERE WAS AN ERROR.

Platform(s)

PC

Island Code

9524-0220-6933

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Additional Notes

Multiple users tried and many run into this connection issue. We have no idea how to resolve this.

Strangely enough, we had 5+ players in a session, 6th couldn’t join anymore.
Even if others left, same issue, now it’s 1 player in the session, everyone who tries to join either via matchmaking public, or just directly in that party receives the error ‘Network Connection Lost’

2

hi @thrax207 ,
Pleased to say it works on Samsung Android (old) and Xbox One X.
This Will probably work on Nintendo Switch 1 if you want me to try it.
I got some XP then headed back to the lobby and the Ping/FPS looked ok.

Really strange that just fails on PC only.
So vote up
Here is the PC Fortnite log of the failure, but its NOT matchmaking.

FortniteGame.log (4.3 MB)
To the other players out there you need some votes

1 Like
3

Hi Jimbo,

Thanks a lot for checking, we really appreciate it.

We have tried to debug many things, and we came to following conclusion.

  1. Our Island settings Match making is Free for all, with 8 players. (We also tried with teams, but didn’t work as well)
  2. Once we have 5 players in the game, the 6th one is impossible to join, keeps running into network issues.

The algorithm right now pushes everyone to this game, and in result, no one joins.

We need a fix asap, currently only people can play if they start a private party

4

Update:
I have rewritten our tycoon from the logic from Team Index + Dynamic, to now FFA.
It has not resolved the problem unfortunately.

If epic wants to debug this, you will need at least 6 clients to reproduce it, if you join with like 3-4 users there will not be an issue.
After 5th, our 6th wasn’t able to join, and after that the whole lobby was ‘glitched’ even when more people left (until 1 was left over) no one else could join again.

matchmakignattempt1.txt (1.5 MB)
attached log of this occurance.

We have spend over 3 months full time development on this Tycoon, for now we have delisted it since no one is able to join. We would highly appreciate any support to help resolve this matter.

EDIT:
This is old information, the bug is still there, but we were not sure about reproducing steps.
The reproduce steps are correctly outlined here: [CRITICAL] Tycoon Unjoinable “Network Connection Lost” After 15min – Matchmaking Still Sends Players - #8 by thrax207

5

Hi! I am facing the exact same problem here, I have a Party Royale map, players aren’t able to join at all and are getting error #1, players most be able to play the map since it’s published by Epic and doesn’t break any rules