[Persona] Processing time for replies too long, players leave

General Issues and Bug Reporting
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1

Summary

We have been testing Persona from 41.10 with testers from our community, and we noticed that when they prompt to interact with the NPC, during the processing stage, the phase will often take too long or even never complete, confusing players and making them abandon the interaction. We don’t have a repro, but we noticed it during one of our playtests with the component so we wanted to flag it. It only happened to one of our testers, so its not 100% reproducible. Use the playtest code to repro, on world 1 (Sunny Summer)

Please select what you are reporting on:

Unreal Editor for Fortnite

What Type of Bug are you experiencing?

Scene Graph

Steps to Reproduce

Load a character with persona device that fires on interacting with them
Test with a high ping scenario (we are assuming is the cause?)

Expected Result

When talking to NPC, they reply back within 1-3 seconds

Observed Result

When talking to NPC, processing stage may take up to 10 seconds and rarely it never completes

Platform(s)

PC

Island Code

8365-2820-4883 (Playtest code)

3

hi @Wertandrew,

In order to resolve the issue of crashing upon opening the affected project, try this workaround:

  1. Fully close UEFN and the Epic Games Launcher (check Task Manager to make sure no UnrealEditorFortnite or launcher processes are still running in the background).
  2. Navigate to:
   %localappdata%\UnrealEditorFortnite\Saved\VerseSnapshot\<your project name>

(Paste that path directly into File Explorer’s address bar — it’ll expand %localappdata% automatically.)
3. Delete the <your project name> folder under VerseSnapshot (if you’d rather not delete outright, rename it, e.g. append _bak, so you can restore it if needed).
4. Relaunch UEFN and open the project again.

4

That doesnt work, it was the first thing I tried. The culprit was the persona component changing syntax and now requiring voice channels in code. As soon as I opened verse and swapped the RequestToTalk with the new version, then UEFN opened again.

(Also this is the wrong thread btw, mainly not to confuse whoever is reading this, this is referring to not being able to open the project after the update if you have verse code that rerlates to persona component)

7

FORT-1126293 has been ‘Closed’. We’re unable to reproduce this issue.