Payouts stuck "in progress"

General Issues & Bug Reporting (Fab)
1

Summary

Since marketplace went to FAB it seems all my payouts since november last year is stuck at “in progress”. All my information looks correct and hyperwallet has worked in the past without problems. Anyone got any idea? Support page seems broken right now so I don’t know how to contact FAB directly.

What type of bug are you experiencing?

Publishing

Steps to Reproduce

Go to the sellers page.

Expected Result

Payout should say paid.

Observed Result

Stuck “in progress”.

Platform

PC

Operating System

Windows 11.

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2

You will have to wait for the support page to work again and then ask them what is blocking the payment.

There no other way to contact them sadly, they have a filter when contacting via direct mail.

1 Like
3

Experiencing something very similar. Earnings withheld after marketplace migration to FAB, Hyperwallet fully set up and verified. FAB support committed in writing to reprocess once setup was complete. After fulfilling every requirement, they escalated to ‘Finance team’ with no ETA and no escalation path. Documented the whole case in a dedicated thread. Has anyone found an actual resolution?