I’ve been stuck on a fatal error for a few days now, so I figured I’d ask here.
When trying to run a packaged build for my project (either through Steam or through the shipping configuration), I am able to start the game just fine in most cases. Once every few instances (with this being more likely on lower end hardware), I run into a breakpoint exception fatal error.
There is no error log for the issue.
WinDBG tells me the error most likely is in “png_get_io_chunk_name()” or in “src_error”
Visual Studio tells me the error might be have to do with the AsyncLoadingQueue, and that the error happens on the ntdll.dll thread.
Does anyone have any suggestions how I can go about tackling this issue?
ntdll.dll is windows layer that interacts mostly between software and hardware. I would check your file system in this case. Seeing as the error is erratic and random it may be a precursor to a hardware failure of a hard drive or faulty memory.
Try the standard windows tools
SFC /scannow
and
dism /online /cleanup-image /restorehealth
to check your system files.
Try a malware scan try something like Malwarebytes for this.
Do a memory test via windows memory diagnostics mdsched.exe
Check if your hardware vendor has tools to check your hard drive health like samsung magician to see if the drive is in good health.
Alright I’ll definitely try out the things you suggested, thank you!
I do want to add that this issue has happened on 3 other devices so far in the past few weeks, so I do feel like it has to be something within the project