Overcharged for sponsorship, without permission

General Issues and Bug Reporting
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1

Summary

Charged for extra day of sponsorship, when campaign WAS NOT set for that day, and it was supposed to become inactive.

Please select what you are reporting on:

Creative

What Type of Bug are you experiencing?

Assets

Steps to Reproduce

NA

Expected Result

The campaign shouldve ended after my 3rd day, and should stay within the max delivered budget window.

Observed Result

Charged and sponsered for extra day outside if allocated schedule

Platform(s)

All

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2

Seems like this is not something that is intended to happen, as my deliver rate is capped at 100%. Youd think if it was intentional then the data there would be allowed to go past 100% instead of simply being normalized there as the max. Clearly something went wrong.

3

hi , this seems similar to

Sponsored Row Overcharging - General / Issues and Bug Reporting - Epic Developer Community Forums

4

My issue seems different, as I was charged and put in for a whole additional day of campaigning, while the post you reference seems to be more of an over allocation of impressions within the proper campaign window.