Out of video memory trying to allocate a texture! 4.24

Development Programming & Scripting
1

I keep getting this error on multiple projects when using 4.24. The same projects work fine in 4.23. Any help on this would be appreciated.

DXDIAG:

     Operating System: Windows 10 Pro 64-bit (10.0, Build 17134) (17134.rs4_release.180410-1804)
             Language: English (Regional Setting: English)
  System Manufacturer: Alienware
         System Model: Alienware 17 R5
                 BIOS: 1.7.0 (type: UEFI)
            Processor: Intel(R) Core(TM) i9-8950HK CPU @ 2.90GHz (12 CPUs), ~2.9GHz
               Memory: 32768MB RAM
  Available OS Memory: 32624MB RAM
            Page File: 12225MB used, 26398MB available
          Windows Dir: C:\WINDOWS
      DirectX Version: DirectX 12
  DX Setup Parameters: Not found
     User DPI Setting: 96 DPI (100 percent)
   System DPI Setting: 96 DPI (100 percent)
      DWM DPI Scaling: Disabled
             Miracast: Available, with HDCP

Microsoft Graphics Hybrid: Not Supported
DxDiag Version: 10.00.17134.0001 64bit Unicode

DxDiag Notes

  Display Tab 1: No problems found.
  Display Tab 2: No problems found.
  Display Tab 3: No problems found.
  Display Tab 4: No problems found.
    Sound Tab 1: No problems found.
    Sound Tab 2: No problems found.
    Sound Tab 3: No problems found.
      Input Tab: No problems found.

DirectX Debug Levels

Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

Display Devices

       Card name: NVIDIA GeForce GTX 1080
    Manufacturer: NVIDIA
       Chip type: GeForce GTX 1080
        DAC type: Integrated RAMDAC
     Device Type: Full Device (POST)
      Device Key: Enum\PCI\VEN_10DE&DEV_1BA0&SUBSYS_08881028&REV_A1
   Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]

Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 24390 MB
Dedicated Memory: 8079 MB
Shared Memory: 16311 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
HDR Support: Not Supported
Display Topology: Extend
Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Color Primaries: Red(0.656750,0.314953), Green(0.212414,0.711438), Blue(0.148937,0.057141), White Point(0.313977,0.329602)
Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: AUO109B
Native Mode: 3840 x 2160(p) (60.025Hz)
Output Type: Displayport Embedded
Monitor Capabilities: HDR Not Supported

2

This happens with just projects bought from the Marketplace that are compatible with 4.24. Is it something with the projects, the engine or my setup? I have never had these problems and it seems the Geforce 1080 should be plenty. Thanks again for any help on this.

3

Hi, have you tried looking at the task manager when this error happens/short before it happens, to see how your GPU memory usage is? So to make sure that it really runs out of memory.

295746-gpu-memory-usage.png
295746-gpu-memory-usage.png662×590 19.7 KB

4

So it does’t show any memory loss until I click the popup window that stats the error and as soon as I click “OK” the memory shows 100% utilization for a spit second and then drops back to normal.

295751-memory.jpg
295751-memory.jpg757×734 127 KB

5

In your image above the memory usage of your GPU is 1.2/8.0 GB or 1.3/23.9 GB depending on how you see it, so that’s nowhere near of out of video memory.

What is at 100%, in your image above is the GPU usage.

What did you do in the editor when this error occured? So what you could try next is find the steps how to reproduce this issue.

6

I am just starting from a blank project and adding one of the projects off the market place to it and when I try to launch it does this. Has done this on 3 separate projects from the marketplace but they all open fine on ver 4.23. I appreciate your help.

7

Glad when I can be of help. Couple of questions that would help pin the problem down further:

  1. If you create a new project in 4.24 with starter content does this gives you the error?

  2. If not, then does this only happen with specific marketplace content or with any marketplace content (so if you would add something from epic games like one of the infinity blades pack to the project does the error also occur then)?

  3. If not 1), then if you create a blank project in 4.23 lets call it blank_4_23 and a blank project in 4.24 blank_4_24, then add one of those problematic marketplace projects to blank_4_23 then migrate it from that project over to blank_4_24 and then open blank_4_24 does this gives you the error? (to migrate something between projects: right click on the asset/folder → Migrate… → Ok → select content folder of other project)

  4. If 3) gives you the error then you could try migrating the assets from blank_4_23 one by one to a new blank_4_24 and try open blank_4_24 and see which asset causes the error (I would start with migrating the textures cause apparently those are the reason for the error).

8

So I singled it down after doing all of your suggestions above. Migrating the project didn’t work as well as trying to migrate each asset one by one. The error comes when I try to open the .umap file. I can open the project fine and use all of the assets but every time I try to open the level map with the pre-built demo scene is when I get the error. So maybe I need to get with each Marketplace seller and see if they can help. Just weird that they state it is compatible with 4.24 but maybe their maps are not? Pretty much the whole reason I purchase those packs is to save time not having to set a whole scene up lol. Again, thank you for taking the time out to try and help.

9

Maybe there is one “corrupt” asset in the map that causes the error cause when you open the map all assets get loaded.

Only other thing I could think of, is when you open the map it will load all the assets into your memory and if you load all these assets for the first time that will consume some resources, but with your specs that shouldn’t be a problem (especially since it worked in 4.23)…

So yeah getting in contact with the marketplace creators would sure be worth a try :slight_smile: