no arranca el juego

General Issues and Bug Reporting (Unreal Engine)
1

Summary

no arranca

What Type of Bug are you experiencing?

AI

Steps to Reproduce

click en el juego desde epic o steam

Expected Result

que arranque

Observed Result

se muestra ptantallad e crash de unreal

Affects Versions

5.8

Platform(s)

Windows

Upload an image

UEMinidump.dmp (1.92 MB)CrashReportClient.ini (239 Bytes)CrashContext.runtime-xml (51.9 KB)

Captura de pantalla 2026-10-15 164244.png
Captura de pantalla 2026-10-15 164244.png747×464 36.8 KB

For crash reports, include your callstack

LoginId:c819e38741f62cc42104c09464f82f3c

Unhandled Exception: 0x80000003

npu_d3d12_umd
D3D12Core
D3D12Core
D3D12Core
D3D12Core
D3D12Core
D3D12Core
D3D12Core
D3D12Core
D3D12
D3D12
EOSOVH_Win64_Shipping
SWGR_Win64_Shipping!UE::NNERuntimeORT::Private::CreateD3D12Device() [D:\Dev\workspace\Release\Watermark\Engine\Plugins\NNE\NNERuntimeORT\Source\NNERuntimeORT\Private\NNERuntimeORTUtils.cpp:53]
SWGR_Win64_Shipping!UE::NNERuntimeORT::Private::IsD3D12DeviceNPUAvailable() [D:\Dev\workspace\Release\Watermark\Engine\Plugins\NNE\NNERuntimeORT\Source\NNERuntimeORT\Private\NNERuntimeORTUtils.cpp:353]
SWGR_Win64_Shipping!FNNERuntimeORTModule::StartupModule() [D:\Dev\workspace\Release\Watermark\Engine\Plugins\NNE\NNERuntimeORT\Source\NNERuntimeORT\Private\NNERuntimeORTModule.cpp:106]
SWGR_Win64_Shipping!FModuleManager::LoadModuleWithFailureReason() [D:\Dev\workspace\Release\Watermark\Engine\Source\Runtime\Core\Private\Modules\ModuleManager.cpp:1116]
SWGR_Win64_Shipping!FModuleDescriptor::LoadModulesForPhase() [D:\Dev\workspace\Release\Watermark\Engine\Source\Runtime\Projects\Private\ModuleDescriptor.cpp:797]
SWGR_Win64_Shipping!FPluginManager::TryLoadModulesForPlugin() [D:\Dev\workspace\Release\Watermark\Engine\Source\Runtime\Projects\Private\PluginManager.cpp:2721]
SWGR_Win64_Shipping!FPluginManager::LoadModulesForEnabledPlugins() [D:\Dev\workspace\Release\Watermark\Engine\Source\Runtime\Projects\Private\PluginManager.cpp:2858]
SWGR_Win64_Shipping!FEngineLoop::LoadStartupModules() [D:\Dev\workspace\Release\Watermark\Engine\Source\Runtime\Launch\Private\LaunchEngineLoop.cpp:4614]
SWGR_Win64_Shipping!FEngineLoop::PreInitPostStartupScreen() [D:\Dev\workspace\Release\Watermark\Engine\Source\Runtime\Launch\Private\LaunchEngineLoop.cpp:3846]
SWGR_Win64_Shipping!FEngineLoop::PreInit() [D:\Dev\workspace\Release\Watermark\Engine\Source\Runtime\Launch\Private\LaunchEngineLoop.cpp:4355]
SWGR_Win64_Shipping!GuardedMain() [D:\Dev\workspace\Release\Watermark\Engine\Source\Runtime\Launch\Private\Launch.cpp:146]
SWGR_Win64_Shipping!GuardedMainWrapper() [D:\Dev\workspace\Release\Watermark\Engine\Source\Runtime\Launch\Private\Windows\LaunchWindows.cpp:138]
SWGR_Win64_Shipping!LaunchWindowsStartup() [D:\Dev\workspace\Release\Watermark\Engine\Source\Runtime\Launch\Private\Windows\LaunchWindows.cpp:278]
SWGR_Win64_Shipping!WinMain() [D:\Dev\workspace\Release\Watermark\Engine\Source\Runtime\Launch\Private\Windows\LaunchWindows.cpp:334]
SWGR_Win64_Shipping!__scrt_common_main_seh() [D:\a_work\1\s\src\vctools\crt\vcstartup\src\startup\exe_common.inl:288]
kernel32
ntdll

2

Revisando el crash log, el juego se cierra apenas arranca, y el error esta atado a una NPU. Es decir, UE esta tratando de encontrar un procesador particular de Intel, los cuales suelen estar presentes en componentes que usan AI Boost.

Lo primero que probaria, es actualizar el driver asociado a dicha NPU. El mismo se puede descargar desde el sitio de Intel. Si eso no resuelve el problema, seguiria el mismo proceso con los drivers de video. Tambien cerraria todo overlay activo en tu sistema, especialmente el de Discord.

Por ultimo, en un caso extremo, se puede desactivar temporalmente el NPU, a modo de prueba. Para hacerlo, accede al administrador de dispositivos, busca la categoria “Procesadores neuronales”, y hace click derecho sobre el NPU (puede que figure como “Intel AI Boost” para deshabilitarlo. Reinicia la PC para aplicar los cambios, y testea el juego nuevamente.