Summary
We recently updated our map with a new content update and are experiencing many players unable to matchmake. All players unable to matchmake are on PS4, Switch or Xbox One devices.
Every player unable to matchmake receives a range of errors each time they matchmake, with all errors being shared across players including:
- FailedToConnect
- Network Connection Lost
- Client failed to registed with server
After failing to matchmake, often players matchmaking UI will change to be a very old version of the matchmaking UI (see images), and players cannot interact from this point.
Account IDs that were affected by this include:
- 7950e05631214388af64d776154fe570
- d162c7d2c73344998d168b319db480a0
- 36787b34e9e44c37bf0132b66db35a11
- dd1d12142d7f48b0a940d0de0237231d
- 6d2d1e7a58ba4036982973dac2b65530
- c54e87d85b4b4513af8b9757dd6b4190
Matchmaking failures on these accounts occured between 8pm and 11pm EDT on Tuesday September 16, 2025.
Are you able to please advise us on the reason for these matchmaking failures so we can attempt to address? We have a large community attempting to play the new update and it’s frustrating being unable to debug this matchmaking issue.
Please select what you are reporting on:
Unreal Editor for Fortnite
What Type of Bug are you experiencing?
Matchmaking
Steps to Reproduce
Load into mapcode 3469-7377-0976 on PS4, Switch or Xbox One device.
Expected Result
The map should load in as normal.
Observed Result
Matchmaking errors occur
Platform(s)
PS4, Switch, Xbox One
Island Code
3469-7377-0976
