New Fab.com purchase not showing up in Unreal Vault

Summary

Just downloaded a new “smart asset” from Fab.com. I can see it in Fab.com’s “My Library”. But the download button brings up a dialogue that says to find it in my Vault. I go to my Vault in Unreal and the asset is not listed. I even tried logging out of my Unreal account and back in to see if it would refresh and it didn’t. The dialogue mentions a Fab UE5 plugin, but I didn’t see a Fab plugin under Plugins.

What type of bug are you experiencing?

Purchasing

URL where the bug was encountered

Steps to Reproduce

  1. Buy Unreal asset on Fab.com
  2. Try to download it/find it in your Unreal Vault.

Expected Result

The asset appears in my Unreal Vault.

Observed Result

The asset does NOT show up in my Unreal Vault.

Platform

Chrome, Unreal 5.4.4

Operating System

Windows 11

2 Likes

Update: Fixed.

I noticed in the settings of the Epic Launcher that there was an update. I updated the Epic Launcher and my new purchase is now showing up in the Vault. Thanks!

4 Likes

Same issue here…but no update available for the Epic Launcher, and therefore still missing assets that I purchased.

3 Likes

same nothing showing up

2 Likes

Same problem. I have items purchased and owned that appear in the www.fab.com/library, but they don’t show under the fab library in the Epic Launcher. The items that do show in the Epic launcher do not show in the www.fab.com/library. IT’S A MESS!!!

4 Likes

Wow ! Big Thanks man !!

I’m in the same situation! I have reinstalled my launcher and engine but I am not able to find in my vault my purchase… I really need it. I have paid a lot of money on the asset pack… Did they just launch this withouttesting if it works? It’s horrible!

my disappointment is immesurable and my day is ruined

2 Likes

I’ve opened a ticket as this is the same issue I’m having. 1/4th of my items just don’t show in vault but still list in fab library.

1 Like

What a nightmare! Fortunately, I understand that you can click the small download button underneath the asset in your FAB library. Unfortunately, I don’t see one of these buttons for this asset, unlike my other assets…

Like where is this magic integrations they speak of for the actual Engine and NOT UEFN.

Integrations

Both Unreal Engine and Unreal Editor for Fortnite include a Fab integration to browse, purchase, and access your products similar to Fab.com. The feature provides the option to drag your products into your project scene.

You must access your UEFN referenced assets directly in the editor using the Fab integration. To learn more about Fab for UEFN, see Import from the Fab Marketplace.

The Fab integration for Unreal Engine is available for versions 5.3 and above. If you have 5.3 or 5.4 already installed, you must download the integration from the Vault in the Epic Games Launcher separately if you want to start using it. For new engine installs or updates, the Fab integration is automatically included.

To access the integration in Unreal Engine after the install is complete, follow these steps:

  1. In the menu bar click Window > Fab.
  2. Open the Content Drawer, and in the toolbar, click Fab.

Fab integration in Unreal Engine.

2 Likes

I’ve just reinstalled my UE a few hours ago an there’s no FAB plugin installed (no windows>fab option). In my epic games Launcher I haven’t found any integration plugin for download…

2 Likes

Looks like it just went live!

The issue is I’m not seeing this feature at all.

Assets I own “UE Licenses” are asking me to buy them again on fab.

Fab assets are just telling me to view in vault.

My hope was this plugin was going to make things better by actually allowing me access to assets not showing up in my vault but the reality is that it made the entire process way more cumbersome and confusing.

2 Likes

Quick update that it appears my missing assets are slowly starting to trickle into my vault which is awesome! I’m still having issues with the plugin but that’s minor as long as I can access the content and add to my project from the vault

Odd; new purchases worked for me on Fab. I purchased some assets an hour or so after Fab went online.

thanks!! restart and update. good work

Ok, so i have installed the plugin. But I can’t seem to be able to add my pack to my project. I am starting to wonder if I have the right version and not the fortnite version. I see they also have a profesional option witch chosts way more. SHould I have bought that to be able to add it in my project? I havetried everything and I can’t seem to be able to download it from the browser, nor it appears in my vault…



2 Likes

I just went to the settings menu in my Epic Games Launcher and updated it to the latest version. After that the FAB Libary shown up in my Libary and I was able to download my content I purcased on FAB. After that I found the FAB Plugin in the Libary in my Epic Games Launcher and installed it. So it solved it for me

1 Like

I can’t buy products on FAB. I’m trying to purchase the animation pack, but it’s stuck on “processing your purchase request.”

This is frustrating…

I was able to get my stuff to finally show up in the Epic Games Launcher Library, however I get this error every time I try to ‘Add to Project’:

I can’t access the content I own! This is putting a huge monkey wrench into my operation… :frowning:

1 Like

how about this. jut purchased two items, they show up in fab library. do not show up in unreal library. also on their item page, i am allowed to purchase them again…but i already have a receipt in my email?