Summary
Every time I try to move a project to a different team I get the following error: ”[DEP] Backend dependency returned unexpected error errors.com.epicgames.content-service.cannot_transfer” on the creator portal.
After reaching out to support I have heard the following suggestions but none have been effective:
- I am already an admin of the teams I want to move the project between and was completely able to move the same projects previously.
- I have tried multiple different browsers and a private window.
- I have left the project for over a week now and the issue hasn’t gone away on its own.
- The projects are all named correctly and even previously movable ones are now stuck.
Please select what you are reporting on:
Unreal Editor for Fortnite
What Type of Bug are you experiencing?
Creator Portal
Steps to Reproduce
Go to the creator portal > Go to Projects > Click the 3 dots in the bottom right of the project you want to move > Select ‘Transfer to another team’ > Select the team you wish to transfer to > Select ‘Transfer Ownership’ > Select confirm
Expected Result
The project is moved to the selected team
Observed Result
The project and team don’t change and an error is displayed saying '[DEP] Backend dependency returned unexpected error errors.com.epicgames.content-service.cannot_transfer ’
Platform(s)
PC. The browsers I have tried are Firefox, Chrome and Edge
