My UEFN project was locked (hidden)

Could you let me know the status of this issue.
I’d like this map unlocked in the backend so I can make changes.

Support informed me that the decision to hide and lock it was reversed but I am still unable to access it.

Support cannot unlock themselves due to some technical issues. They closed my support case (again!).

For 4 months I did not get any help with this map. Shouldn’t there be a process in place to deal with backend issues and to help creators?