My island doesn't get experience even though it has online

Summary

my island is not giving xp

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Creative

What Type of Bug are you experiencing?

Assets

Steps to Reproduce

Hello. The thing is that my island is not being given experience.

A lot of time has passed, there are many players on my island, but for some reason there is no experience on the map.

Although those who have less online than my island and who released an update on the map later than me, they already have experience.

Also on the Fortnite gg website it is visible that my XP status is in the calibration stage: https://fortnite.gg/island?code=0324-7232-9990 Why is that?

please help. Just don’t write me the usual information that I already know. Like: FOR CALIBRATION of the island you need a certain number of players and so on… I know this myself. I wonder why I have collected a normal number of players but I still have no experience

Expected Result

I want my island to gain xp

Observed Result

there is no experience on my island

Platform(s)

all

Island Code

0324-7232-9990

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Additional Notes

We have been working with UEFN for two years. We know how the devices work and we have set everything up correctly. Our island is two months old, the experience has always been on our island. Today we released an update where we simply added guns for the new season, we did not touch the device associated with experience, we simply added the guns of the new season.

That is, I want to say that we have everything set up correctly, so I think that we need to investigate this situation, because all the creators of the islands have experience, but we do not. Although people play on our island.

I also want to report that because of this, the online players on our island are falling. We are very upset to realize this. After all, when a new season comes out, everyone plays on islands with experience. We are simply losing our players because of this. And the most offensive thing is that we cannot influence this in any way, we have everything set up correctly, something just happened specifically at Epic Games. For some reason, our island is not given experience

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FORT-920769’s status has changed to ‘Ready for QA’. A member of the QA department is investigating the issue.