I assume they mean they must’ve imported the groom hair with an improper scale, like 10x or 100x larger than it should be, which wouldn’t be immediately obvious from looking at the groom in the asset viewer and would also cause a ton of voxels to be generated. To correct it the best way would be to export it from Blender with the proper unit scaling, though you could also try a simple re-import by right clicking the asset and changing scale there.