This is the second time now that our game is taken down, no explanation or anything. Alex from customer success was able to assist me yesterday but we have no idea who to ask right now. Customer success is of no help. We got no emails or anything.
Island code:
9573-7199-4945
@lootheo Hello! This is something that our Player Support team can investigate for you to give more information: Epic Games Technical Support & Customer Service | Epic Games
Hi Lootheo,
Do you think it might have anything to do with certain trademarks/copyrights of an already-existing game?
Finding the line between infringement and non-infringement is very interesting. (What would it mean for mechanics of a game to be “owned”?)
I’d stop using any trademarked names, even as suffixes. (I’m reminded of the games studio 'Squanchtendo" here)
I’d also find a new graphic design/color language.
Hi @lootheo I’ll DM you.
If reject Refere to “content” … Remove music and external immagine as First step.
95% of rejection are coming from this. I confirm too that customer support don’t give information about … they replay to check the guidelines … this Is wast of time. There Is no way for US to give prove about “free to use music and Imagine”.
I solve only in this way to unlock my map
Hoping can help
M.
For anyone wondering, we are still waiting on a reply.
One support person told us it was an audio asset.
Another one told us it was the thumbnail.
Another one told us we had no issue and our island was unlocked when it was actually not.
We are honestly giving up on UEFN. We spent thousands of dollars on this project for this type of ambigous support. With this issue we won’t be able to run another round.