mov file ingest from Techno Props HMC

Summary

The new pipeline appears incompatible with TP HMC recorded files, out of the box, and necessitates a conversion to frames or mp4 format.
Can Epic confirm validity of mov file ingest?

Please select what you are reporting on:

Creative

What Type of Bug are you experiencing?

UI/Tools

Steps to Reproduce

Ingest a mov file > Results in the following error output:
LogCaptureManagerIngestJobExecutor: Error: [Ingest Executor 1] Ingest failed: Video file format is unsupported… Consider enabling Third Party Encoder in Capture Manager settings.

Expected Result

In gest and convert mov files, ready for use with MHA.

Observed Result

Initial preview of takes in the capture manager lists the file but gives no preview image, indicating that it can’t decode the contents. When attempting to ingest the take, it will immediately jump to 50% and produce the error in log as reported.

Platform(s)

Windows 11

Additional Notes

Here is the current technoprops encoding info:

Metadata:
creation_time : 2025-06-06T02:52:49.000000Z
timecode : 11:49:24:09
Duration: 00:02:00.73, start: 0.000000, bitrate: 80361 kb/s
Stream #0:00x2: Data: none (tmcd / 0x64636D74) (default)
Metadata:
creation_time : 2025-06-06T02:52:49.000000Z
handler_name : Time Code Media Handler
timecode : 11:49:24:09
Stream #0:10x1: Video: mjpeg (Baseline) (jpeg / 0x6765706A), gray(bt470bg/unknown/unknown), 1536x2048 [SAR 1:1 DAR 3:4], 80358 kb/s, 30 fps, 30 tbr, 30k tbn (default)
Metadata:
creation_time : 2025-06-06T02:52:49.000000Z
handler_name : Apple Video Media Handler
vendor_id : appl
encoder : libjpeg-turbo
timecode : 11:49:24:09

Capture Manager in Live Link Hub uses the Windows Media Foundation (WMF) framework to process video data. Unfortunately, the Technoprops HMC MOV file can not be decoded by WMF, hence the error message.

When working with data that can not be decoded by WMF, we recommend configuring a third party decoder (FFMPEG) for data conversion during ingest. The instructions for this are in our documentation, Live Link Hub Settings.

In previous versions of MetaHuman Animator the conversion was already being done externally using FFMPEG and the stereo camera calibration tools.

Perfect. Thank you.