Summary
The new pipeline appears incompatible with TP HMC recorded files, out of the box, and necessitates a conversion to frames or mp4 format.
Can Epic confirm validity of mov file ingest?
Please select what you are reporting on:
Creative
What Type of Bug are you experiencing?
UI/Tools
Steps to Reproduce
Ingest a mov file > Results in the following error output:
LogCaptureManagerIngestJobExecutor: Error: [Ingest Executor 1] Ingest failed: Video file format is unsupported… Consider enabling Third Party Encoder in Capture Manager settings.
Expected Result
In gest and convert mov files, ready for use with MHA.
Observed Result
Initial preview of takes in the capture manager lists the file but gives no preview image, indicating that it can’t decode the contents. When attempting to ingest the take, it will immediately jump to 50% and produce the error in log as reported.
Platform(s)
Windows 11
Additional Notes
Here is the current technoprops encoding info:
Metadata:
creation_time : 2025-06-06T02:52:49.000000Z
timecode : 11:49:24:09
Duration: 00:02:00.73, start: 0.000000, bitrate: 80361 kb/s
Stream #0:00x2: Data: none (tmcd / 0x64636D74) (default)
Metadata:
creation_time : 2025-06-06T02:52:49.000000Z
handler_name : Time Code Media Handler
timecode : 11:49:24:09
Stream #0:10x1: Video: mjpeg (Baseline) (jpeg / 0x6765706A), gray(bt470bg/unknown/unknown), 1536x2048 [SAR 1:1 DAR 3:4], 80358 kb/s, 30 fps, 30 tbr, 30k tbn (default)
Metadata:
creation_time : 2025-06-06T02:52:49.000000Z
handler_name : Apple Video Media Handler
vendor_id : appl
encoder : libjpeg-turbo
timecode : 11:49:24:09