mono video ingesting error

General Issues and Bug Reporting
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1

Summary

when ingesting media via the live link hub using mono video, i am encountering an error in which the footage fails to ingest under jobs list. the error code as follows:

“LogCaptureManagerIngestJobExecutor: Error: [Ingest Executor 1] Ingest failed: Upload failed because the requested endpoint was not found: Portalis (Error code: 5)”

please help

Please select what you are reporting on:

Creative

What Type of Bug are you experiencing?

Other

Steps to Reproduce

1: open live link hub
2: change to capture manager
3: add device and hit mono video ingest
4:find directory where face recording is
5:click add to queue after selecting the footage
6:click on footage in job list and hit start.

Expected Result

processed footage of face ready to be mapped to meta human.

Observed Result

! failed status

Platform(s)

PC

2

TL;DR Turn off your VPN and retry.
In most cases endpoint is started and available on an http port of a local PC (Portalis - in your case), default VPN settings may make the pc unavailable via network protocols/ports. You can actually see the status of the endpoint before starting ingest process (connected or not).