I encountered the following error and am unsure how to proceed.
■Error
The ‘MetaHuman’ plugin failed to load because the ‘MetaHumanMeshTracker’ module could not be loaded. This may be due to an operating system error or the module might not be properly set up.
■Actions Taken
・Installed the MetaHuman plugin from the Marketplace.
■Unable to Execute
・Unable to install the MetaHuman plugin from Unreal Engine.
→ Upon attempting to activate the plugin and restarting, the aforementioned error is displayed.
Hey there @han_taku! Welcome to the community! May I ask, what version of Unreal are your receiving this error? May I also know your specs? Is this error the only one that appears? If not, may we see the whole log file?
Regarding your questions, here’s the information you requested:
■ Version:
The error is occurring in Unreal version 5.2.0.
■ Specs:
Operating System: Windows 11 Pro
Version: 22H2
Installed RAM: 8.00GB
■ Other Errors:
When trying to open the project, I encounter the following error:
"The ‘MetaHuman’ plugin failed to load because the ‘MetaHumanMeshTracker’ module could not be loaded. This may be due to an operating system error or the module might not be properly set up.
Unable to install the MetaHuman plugin from Unreal Engine.
Even if you check the checkbox, the following error still occurs.
“The ‘MetaHuman’ plugin failed to load because the ‘MetaHumanMeshTracker’ module could not be loaded. This may be due to an operating system error or the module might not be properly set up.”
No worries! I’m currently reinstalling 5.2 fresh (as my current build is a modified from source build and to replicate this I’d need to test it on a fresh instance), when that’s done my next move is to try to replicate this issue, and if I can we’ll have a proper report, if not I’ll know where I should probe more. I’m going to see where the plugin is introduced, if it needs an entry in the uproject file etc. I’ll let you know what my testing comes up with in a couple of hours!
Hrm, been unable to replicate the issue on my side at all. We’ll have to infer a couple of things. MetaHumanMeshTracker is a module that I believe is in the metahumans plugin package. There’s a couple of logical tracks I’d look into first. I’m guessing it’s likely referring to the C++ modules UE looks at to functionality at build time, though I’ve never seen them referenced in error before hand. Is your project just blueprints or also C++?
Not sure if it will assist, but it cannot hurt to try! There’s info on how to below the post. Could you take a look into the uplugin file (which is located wherever you placed Unreal’s installations) example: UnrealEngines\UE_5.2\Engine\Plugins\Marketplace\MetaHuman
Do you see this set up exactly like this inside the file?
If not, we may need you to fully reinstall the plugin and wipe whatever is under this folder if it doesn’t clear it entirely during the uninstallation. If it is there, is the files DLL’s it needs to access in the \MetaHuman\Binaries\Win64 folder.
If it doesn’t currently have a C++ sln file, I don’t believe it requires it but it might be a good idea to go ahead and back up your project, then generate Visual Studio project files. The link below shows you how to do that, starting from “Adding code to projects” and go down:
Then, I have another question, do you have Visual studio and the Dotnet redistributable installed?
The spec below represents a typical system used at Epic (a Lenovo P620 Content Creation Workstation, standard version). This provides a reasonable guideline for developing games with Unreal Engine 5:
• Operating System: (2h22) • Power Supply: 1000W power supply unit • RAM: 128GB DDR4-3200 • Processor: AMD Ryzen Threadripper Pro 3975WX Processor - 128MB Cache, 3.5 GHz base / 4.2 GHz turbo, 32 Cores / 64 Threads, 280w TDP • OS Drive 1 TB M.2 NVMe3 x4 PCI-e SSD • DATA Drive 4 TB Raid Array - 2 x 2TB NVMe3 x4 PCI-e SSD in Raid 0 • GPU: Nvidia RTX 3080 - 10GB • NIC 1GBPS on-board + Intel X550-T1 10G PCI-e Ethernet adapter • TPM Compliant
Ah finally someone else having the same issue as me…
Have you found a solution yet… I managed to get more details from the logs found under the [project name]/saved/logs folder :
[2023.08.29-15.22.19:982][ 0]LogWindows: Failed to load 'D:/Unreal/UE_5.2/Engine/Plugins/Marketplace/MetaHuman/Binaries/Win64/UnrealEditor-MetaHumanMeshTracker.dll' (GetLastError=1114)
[2023.08.29-15.22.19:983][ 0]LogWindows: Missing import: MSVCP140_ATOMIC_WAIT.dll
[2023.08.29-15.22.19:983][ 0]LogWindows: Looked in: ../../../Engine/Binaries/Win64
[2023.08.29-15.22.19:983][ 0]LogWindows: Looked in: ../../../../Projects/MoCapTester/Binaries/Win64
[2023.08.29-15.22.19:983][ 0]LogWindows: Looked in: D:\Unreal\Projects\MoCapTester\Binaries\Win64
....
....
[2023.08.29-15.22.19:985][ 0]LogWindows: Looked in: D:\Unreal\UE_5.2\Engine\Binaries\Win64\LinuxArm64
[2023.08.29-15.22.19:985][ 0]LogPluginManager: Error: Plugin 'MetaHuman' failed to load because module 'MetaHumanMeshTracker' could not be loaded. There may be an operating system error or the module may not be properly set up.
So it looks to me like it cannot load MSVCP140_ATOMIC_WAIT.dll or one of it’s dependencies… as far as I know this is part of the VC++ redistributable so I tried reinstalling that but no luck so far.
