MetaHuman identity plugin Crash

General Issues and Bug Reporting
,
1

Please select what you are reporting on:

Creative

What Type of Bug are you experiencing?

Assets

Summary

Problem:

Every time i try to open the metahuman idendity to use with a 3d model that i brought from blender it crashes and display the message below.

Error message:

GPU Crashed or D3D Device Removed.

Log:

GPU Crash dump Triggered

UnrealEditor_D3D12RHI
UnrealEditor_D3D12RHI
UnrealEditor_D3D12RHI
UnrealEditor_D3D12RHI
UnrealEditor_D3D12RHI
UnrealEditor_D3D12RHI
UnrealEditor_Core
UnrealEditor_Core
kernel32
ntdll

My specs are:
Windows 10 Version 22H2 Build 19045.4291
i5 10400
AMD RX 6600 XT
32 GB RAM

If anyone can help me i would really appreciate it. Thank you
Ps. my graphics driver is AMD so keep it in mind since every place that has some help, teaches in NVidia ;-;

Steps to Reproduce

  1. Open a 3d object (.fbx) on UE5.4;
  2. Add the Metahuman identity plugin and try to run it;
  3. Will display my error.

Expected Result

.

Observed Result

.

Platform(s)

.

2

Has this problem got solved? I have the same issue too. Everytime I open Metahuman ID and GPU crashes

3

same
AMD R9 3900X
AMD RX 6650 XT
32 GB RAM
open Metahuman ID and GPU crashes

4

same with me, somebody help me:

Unhandled Exception: EXCEPTION_ACCESS_VIOLATION reading address 0x0000000000000d60

nvcuda64
nvcuda64
nvcuda64
nvcuda64
nvwgf2umx
nvwgf2umx
nvwgf2umx
nvwgf2umx
nvwgf2umx
nvwgf2umx
nvwgf2umx
nvwgf2umx
nvwgf2umx
D3D12Core
D3D12Core
DirectML
DirectML
DirectML
DirectML
onnxruntime
onnxruntime
onnxruntime
onnxruntime
onnxruntime
onnxruntime
onnxruntime
onnxruntime
onnxruntime
onnxruntime
onnxruntime
onnxruntime
onnxruntime
UnrealEditor_NNERuntimeORT
UnrealEditor_NNERuntimeORT
UnrealEditor_NNERuntimeORT
UnrealEditor_MetaHumanFaceContourTracker!UMetaHumanFaceContourTrackerAsset::CreateTrackerModels()
UnrealEditor_MetaHumanFaceContourTracker!UMetaHumanFaceContourTrackerAsset::LoadTrackers'::2’::<lambda_1>::operator()()
UnrealEditor_Engine
UnrealEditor_Engine
UnrealEditor_Engine
UnrealEditor_UnrealEd
UnrealEditor_UnrealEd
UnrealEditor
UnrealEditor
UnrealEditor
UnrealEditor
UnrealEditor
UnrealEditor
kernel32
ntdll

GPU divice : Nvidia RTX A4500,

5

SAME HERE.