Metahuman Animator Live Link Face app not working in iOS17?

General Issues and Bug Reporting
1

Please select what you are reporting on:

Creative

What Type of Bug are you experiencing?

UI/Tools

Summary

It is not possible to record anything with the Metahuman Animator Live Link Face app using an iPhone running the latest iOS 17. Apple no longer lets users revert to iOS 16 which I guess might solve this issue.

Steps to Reproduce

Switch on the app on the iPhone. Select ‘Metahuman Animator’. The app tells you ‘please authorize use of the camera. Go to the device Settings → Privacy & Security → Camera and enable Live Link Face.’

But the option to authorize Live Link does not appear in the iPhone settings. I am guessing that the Live Link Face app does not ask the iPhone to ‘request camera access’.

Expected Result

The app should be asking iPhone ‘request camera access’ but it doesn’t.

Observed Result

Unable to start recording with the Metahuman Animator Live Link Face app.

Platform(s)

iPhone running iOS 17

Additional Notes

To make matters worse, two months ago Apple stopped users having the option to go back to iOS 16. So it looks like only Epic can solve this issue.

2

Hey @TooTallPro,

We use iOS 17 internally to both develop and test on, and are able to successfully capture and ingest takes from iPhone. This isn’t an iOS17 problem!

There is however a known issue that you can get into this state. We have a fix for this in an upcoming update to Live Link Face which we hope to release tomorrow morning (UK).

In the mean time if you uninstall the Live Link Face app and reinstall this should solve it.

James

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