Matchmaking Delays and Errors since v39.51 Update

Summary

Matchmaking is taking a very long time and is often hitting a Matchmaking Error #1. Failure rate to matchmake has gone up exponentially since the v39.51 update. Our players aren’t able to get into our games since the update.

Skybox has been hit the worst but we are seeing this across all of our games since the update. Skybox was a Creative 1.0 game ported to UEFN.

Please select what you are reporting on:

Unreal Editor for Fortnite

What Type of Bug are you experiencing?

Matchmaking

Steps to Reproduce

  1. Open Fortnite since the v39.51 update
  2. Try to play Skybox by Bifrost
  3. Wait in Lobby for an extended period of time before a Matchmaking Error #1 occurs.

Expected Result

I would find a lobby within 3 seconds and load into the island without any errors.

Observed Result

Wait 4-10 minutes to find a server or encounter a Matchmaking Error #1.

Platform(s)

PC, PS5, XBox Series, Switch, Switch 2, Mobile

Island Code

4225-6009-1837

Upload an image



error1.png

Video

N/A

Additional Notes

I was able to reproduce this error on my first attempt after 5 minutes of waiting. My second attempt connected to a lobby after 4 minutes of waiting. The error is not a 100% reproduction but the extended queue times are consistent and obvious with the chart images attached.

Ive been having this same issue for around a month. I get the Matchmaking Error #1 when I try to join a lobby with players already in it. This issue needs to be addressed because nothing is fixing it.

It is still getting worse.

1 Like

Same here on this island 3304-3441-2030

1 Like

Hi @Liyability ,

This fails after 7 minutes with the same matchmaking error 1.

Fails on PC and Android Mobile

There are 342 users currently and the display says for 8 users, but the real odd thing is when you change from Public to Private the island loads in a few seconds.

There are no real errors from Fortnite Game log.

The Pc Fortnite log is attached so Epic Engineers can possibly see problem

MatchmakingErr1FortniteGame4225-6009-1837.zip (739.8 KB)

1 Like

The status of FORT-1067869 changed to ‘Needs Triage’. We’ve confirmed the issue and it’s waiting to be assigned to someone to fix it.

Seeing this as well.