Map submission stuck in review process, unable to cancel submission

Summary

My map submission has been stuck in the review process for an unusually long time. Typically, reviews are completed within a few hours, but my submission remains pending with no progress. What prompted me to report this issue is the fact that the ‘Cancel Submission’ button, which is usually available in the Creator Portal, is missing for this specific submission. This prevents me from retracting or resubmitting my map, which indicates that something is not working as expected.

Please select what you are reporting on:

Creative

What Type of Bug are you experiencing?

Publishing

Steps to Reproduce

Steps to Reproduce:

  1. Submit a map via the Creator Portal.
  2. Wait for the usual review period to pass (typically a few hours).
  3. Attempt to cancel the submission by looking for the “Cancel Submission” button.
  4. Notice that the button is missing and that the submission is stuck in review.

Expected Result

  • The map should be reviewed within the standard time frame.
  • The “Cancel Submission” button should be available, allowing creators to withdraw their submission if necessary.

Observed Result

  • The map remains stuck in the review process with no updates.
  • The “Cancel Submission” button is missing, preventing me from canceling or resubmitting my map.

Platform(s)

windows

Hello, you’ll need to reach out to support for assistance. https://creative.fortnite.com/s/creative-support?language=en-US