Map disabled (epic refuses to help here / support page)

Summary

Hello everyone,

I’ve got my map disabled and appealed the decision (which got approved), but my map still remains disabled. I’ve contacted support about this and they’re redirecting me to come here.

After making a post here, I was told to go back to normal support, but when I’m there they’re telling me to go here again. It’s an infinite back-and-forth and this issue has been going on for 2 weeks now.

I’ve tried to explain the situation to the map-moderation team as well (through appealing on a previous violation), but this ended up in getting me another rejection and an additional 30-day suspension on top of that.

I feel like this issue is being made way bigger then it has to be and I hope an Epic employee could please step up and help me solve this situation, that is now getting completely out of hand.

After multiple posts made here and on support and getting no replies, I feel like support is only there for basic question but when it comes to real issues everyone disappears, really sad…

Kind regards

Please select what you are reporting on:

Unreal Editor for Fortnite

What Type of Bug are you experiencing?

Creator Portal

Steps to Reproduce

.

Expected Result

Map re-enabled and suspension removed.

Observed Result

No reply from support on both Forums / actual support, disabled map, 30 day suspension.

Platform(s)

PC