Map Disabled (after approved appeal) (support tells me to come here)

Summary

Hello everyone,

I’ve got my map disabled and appealed the decision (which got approved), but my map still remains disabled. I’ve contacted support about this and they’re redirecting me to come here.

After making a post here, I was told to go back to normal support, but when I’m there they’re telling me to go here again. It’s an infinite back-and-forth and this issue has been going on for 2 weeks now. For developers see tickets: #13670266, #13422137

I’ve tried to explain the situation to the map-moderation team as well (through appealing on a previous violation), but this ended up in getting me another rejection and an additional 30-day suspension on top of that.

I feel like this issue is being made way bigger then it has to be and I hope an Epic employee could please help me solve this situation, that is now getting completely out of hand.

Kind regards

Please select what you are reporting on:

Unreal Editor for Fortnite

What Type of Bug are you experiencing?

Publishing

Steps to Reproduce

Start up UEFN.

Expected Result

Map re-enabled and suspension removed. Personal help from a Epic Developer (since normal support isn’t authorized)

Observed Result

Map disabled and 30 day suspension.

Platform(s)

PC