Manage Playtest Groups results in unexpected error

[Snowfall_Jaden (JadenH)]

Summary

We are trying to set up a playtest for our game, and we see this error in the creator portal when clicking “manage playtest group”.

[DEP] Backend dependency returned unexpected error errors.com.epicgames.content-service.too_many_groups | correlationId: 1a75c483-4528-476c-8207-1728f711b601 SentryEventId=48f9c74502334818891f115afbffcb64

errors.com.epicgames.content-service.too_many_groups

Please select what you are reporting on:

Creative

What Type of Bug are you experiencing?

Creator Portal

Steps to Reproduce

Press “Manage Playtest Group” in the creator portal on an island.

Expected Result

Taken to the page or modal to manage the playtest group.

Observed Result

Error modal is shown with the above error message.

Platform(s)

PC / Chrome

Upload an image

Additional Notes

This island is not yet public and includes The Walking Dead Universe assets.

[Mineblo]

What happens if you manually go to the Playtest Group section on the team itself and not from the Island?

[thebarbarouscook (NowWe'reCookin)]

I have the same error when attempting to view my own playtest group! I am totally unrelated to JadenH’s Team/Playtest. But when I try to view my own Manage Teams > Playtest Group (as shown Mineblo’s screenshot), I see the exact same error message - see below.

Note: I CAN access my island’s Playtests tab without issue, I just cannot manage the group. I do not have any Walking Dead content in my island (that I am aware of), and my island is also not public yet.

[DEP] Backend dependency returned unexpected error errors.com.epicgames.content-service.too_many_groups | correlationId: 1acbbd8a-5d21-4883-930b-f6508f4b2fd3 SentryEventId=85e92e4fa5304e46a009075bbd668025

errors.com.epicgames.content-service.too_many_groups

[Mineblo]

Could you possibly go to the Content Service?

UEFN - Content Service

Press My Teams, Select your Team and then Playtest Groups and take a screenshot of what you see there.

[thebarbarouscook (NowWe'reCookin)]

I’m able to access that, but am seeing slightly conflicting info.

Also, it seems like my friends are able to follow that old link and are saying they are able to join my playtest group (though I have yet to successfully have them join a game)

[Mineblo]

What happens if you create a playtest group from this site? with no invite limit set

[thebarbarouscook (NowWe'reCookin)]

Was just trying that! Got this error message:

[Mineblo]

hmmmm, did you at any point delete any groups using the content service? Seems to be the same error message as the creator portal the error states that you had 5 groups.

[thebarbarouscook (NowWe'reCookin)]

I don’t believe I deleted any groups from the Content Service or the Creator Portal. I wasn’t aware of the Content Service until just now.

I created a Playtest group in the Creator Portal, was given a link, and then sent that out. The next day (yesterday?) I wasn’t able to access that playtest group management. To my knowledge I haven’t created or deleted anything beyond that single playtest group.

Edit: People are seemingly being added as playtesters as they sign up and verify their age. I now see 4/50 playtesters. I’ll run a test later today to see if they are able to join a game and I’ll also try creating a new team.

[Bug-Reporter]

FORT-908279 has been added to our ‘To Do’ list. Someone’s been assigned this task.

[dlee-sme (dlee-sims)]

I have the same issue with no playtest groups ever created. When in content service, i also see no playtesters in my team which is not right also.

[Snowfall_Jaden (JadenH)]

The same error occurred when navigating through Manage Team → Playtest Group.

[DEP] Backend dependency returned unexpected error errors.com.epicgames.content-service.too_many_groups | correlationId: c66cf668-e221-444c-aaf2-09f26c9ee148 SentryEventId=22994494ef384dd4a56323a76a443aee

errors.com.epicgames.content-service.too_many_groups

[dlee-sme (dlee-sims)]

As a test, i went to a team with no playtesters and then added myself. it accepted and said successfully joined team. When i went to content service, it shows no playtesters and then i clicked on creator portal to Manage Team-> Playtesters and then got the error when previously i didn’t see the errror

[thebarbarouscook (NowWe'reCookin)]

FYI - I just created a whole new Team through the Content Service, and then created a new Playtest group, and it mostly appears to be working. I had to go to the Creator Portal to get the join link.

In this new Team / Playtest group, I can see:
Creator Portal - can see the playtester!

Content Service - can see the group, but not the tester:

[thebarbarouscook (NowWe'reCookin)]

This looks like it was resolved. Perhaps new Playtest groups were getting added every time you opened the tab in the Creator Portal, or clicked “add new playtesters” to get the link?

In the Content Service, I was able to view the extra playtest groups and clear out the empty ones!

Thanks!