Major Issue with Campaigns portal page

Summary

I’ve been having issues since Sunday 30th Nov, where I simply can’t create any new campaigns in the campaigns portal. Every time I try, no matter which map, date, amounts or anything, I get a ‘something went wrong’ pop up. I’ve tried it multiple times over the past few days and nothing has changed.

Today when I tried again thought I got new messaging on the page for the first time. A yellow banner which says ‘one or more campaigns have a payment issue. delivery is paused until you update your payment method.’ Clicking this just leads me to the overall campaign website though, and there’s absolutely no other info on which campaign has this issue or a means to fix it.

Additionally, I know based on my bookkeeping that all my campaign payments are already paid out, as it comes out of my bank within 24 hours of campaign completion each time. So none of this is making any sense but it’s prevented me from creating new campaigns for nearly a week now.

Please select what you are reporting on:

Unreal Editor for Fortnite

What Type of Bug are you experiencing?

Creator Portal

Steps to Reproduce

Making a campaign…Issue doesn’t seem to be widespread for all but I know a couple other creators that have faced it.

Expected Result

Campaign will be made.

Observed Result

Doesn’t work.

Platform(s)

PC

Another feature released that only works 25% of the time. This is Epic’s patented style of delivering to the Fortnite ecosystem. Rush everything, release it unfinished, then take the next 2-3 years fixing bugs or ignoring them until enough people stop complaining about it.

My campaign portal is also broke. Its showing me false data, 0$ spend on campaigns I know I’ve paid Epic for. This makes it very difficult for me to account how much ive spent etc. Also, I was overcharged on a campaign an extra day for some reason, and was forced to manually cancel it myself. Of course this data has now also disappeared, but when it occurred it showed me “100$ spent/ $75”. So yeah, very buggy, and broken.

Oh wow, I was overcharged on one of my campaigns too - like it completely ignores the ‘max / daily budget’ field or something.

We’re checking into this @iiiSAndman

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Even though there are no campaigns and i have already paid for the one i had a few weeks ago, i’m unable to access the create campaign button on the right.

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Same issue here! Any update?

FORT-1030093 changed to ‘Needs More Info’. We’re missing information that would help us determine the source of the issue.