Summary
We’ve received several reports of players losing all progress since the latest update. After investigating, we confirmed that the issue is related to Split Screen.
Playing as the second player in local co-op causes that player to lose all saved data.
This is extremely harmful for players and needs to be addressed urgently. Below are some affected accounts with timestamps:
Epic ID: 97f0cae04b0442fca9bdba47494f2e96
• Last login with progress: June 19
• Data wiped: June 21 (Saturday) — occurred while playing Split Screen
Epic ID: 75a932f3c68c46398234eedccd20da00
• Last login with progress: June 16
• Data wiped: June 21 (Saturday) — occurred while playing Split Screen
Epic ID: c711bee7f9404437b3121aa7e3e51b4b
• Last login with progress: June 21
• Data wiped: June 21 (Saturday) — occurred while playing Split Screen
Please prioritize this issue, as it puts player trust and retention at serious risk. We’re available to provide more details if needed.
Please select what you are reporting on:
Unreal Editor for Fortnite
What Type of Bug are you experiencing?
Other
Steps to Reproduce
- Join Pet Heroes (8039-8238-9814) as a single player and make some progress (e.g., unlock areas, collect pets or simply earn some coins).
- Leave the game. Then, rejoin using Split Screen, with the affected account as Player 2.
- Leave the game again and rejoin normally as a single player.
- You’ll notice that all progress is wiped from the account that was Player 2.
Expected Result
Players shouldn’t have their progress wiped.
Observed Result
Playing as the second player in local coop makes the second player lose all data.
Platform(s)
Consoles (Split-Screen)
Island Code
8039-8238-9814
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Additional Notes
The block on line 23 is the only part of the whole code where a clean data could be loaded for a player, which means that clean data should only be set for a player that is not found in the PlayerDataPersistMap, which means that if a purge is happening, its something not in our control that is causing it.
