Login failed ..... offline mode unavailable...

General Issues and Bug Reporting
1

Hi there,

I have access to UEFN and on one machine (personal PC not managd by our IT team) all works fine. However, on the more powerful work machine where i’m keen to use it, when launching UEFN (++Fortnite+Release-23.10.UEFN-CL-23608372-Windows) via the ‘Unreal Editor For Fortnite’ option from the FortnitePublicTest app, I get the message :-

"Login failed: Unable to login to your Epic Games account at this time. Please try again later.

Offline mode unnavailable until at least one successful login has been performed."

I use the same Epic account on each machines.

The machine at fault also launches fornite and fortnitepublictest fine (and online etc).

Is there anything obvious IT need to enabled/disable to get around this issue (I’m assuming it’s something silly like a firewall or similar)

Thanks

2

Hi there @DCNexusIA not sure if they’ll have any useful info but could you upload your UEFN logs? How to get your Fortnite logs - #10 by TheAweDam thanks!

3

Hi there, please find the logs attached. Our IT setup is quite interesting so the ‘Users’ folder actually is used as a network drive, spotted some issues with a cachedDirectory there, so not sure it’s related. There are also login failed messages.

Any help, much appreciated.

Thanks

Logs.zip (74.7 KB)

4

@HalcyonKnight96 realised I didnt tag you in my response :slight_smile: