Hi, After a long wait on backorder we received our Tentacle Sync devices. These are working well everywhere except for Live Link Face. LLF always says NO DEVICE. Phone has bluetooth on and the devices are seen in the ios Tentacle app. Using the app I can sync all devices via Bluetooth but devices or TC is not seen by LLF app. The LLF app has bluetooth permissions granted. I’ve also tried different rates and cables with no change. Is there any clues from someone who has got this to work? Have I got V2 devices and it only works with V1 or something? Any help would be appreciated
Hey Kromond,
Did you ever solve this? I’m considering going the same route with a tentacle sync device and connecting livelink to it.
Hi,
Yes the app was updated shortly after my post to support the second version of the tentacle device, which is what they sell now. It works great
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have you tried tentacle with the new metahuman animator with multiple people?
Hello! I’ve got exactly the same problem! My Tentacle Sync E is running but the Live Link Face app is giving me the same NO DEVICE error. This is over a year after your post so I have the latest version of the Live Link Face and Tentacle apps but am still seeing the same error as you posted. Could you please give me any more details on how you resolved this.
My issue was that I had a new 2nd generation tentacle device. At the time I posted, the app only supported the first generation device.
The app was updated and then it worked
Thank you for your help!
Hey! I have just come across the same issue running this system;
iPhone 11, IOS Version: 17.7.1
Tentacle Sync app Version: 4.2.3 (3138)
Tentacle Device: Firmware version H: 1.2.0 BT: 2.4.2 | Hardware Revision 1.4 SYNCE2
Live Link Face Version: 1.3.2 (99)
The tentacle sync app is running fine but the live link face can’t find the tentacle device. Same problems on an iphone 12 and 15. Has anyone found a solution for this outside of the app updates?
Any help much appreciated.
Hi! It seems I have exactly the same issue with an iPhone 16 Pro : the tentacle app reads the TC with no issues but the LiveLink app doesn’t see the tentacle sync.
Tested at our stage with iPhone 13, 14 and 16 using Tentacle Sync E 2. Face app sees the Tentacle sync and connects to TC Make sure Tentacle Sync updated firmware. H:2.0.1 B:2.0.1. To check and update firmware need to download the OS or windows app and plug the Tentacle sync USB into device. Change to extended settings and should see view like this.
Here is link to Tentacle Sync downloads for firmware and the app.
Hi Kevin,
Thanks for your info. The latest firmware for the Tentacle Sync E 2 shows as H:1.2.1, B:2.4.2 - could confirm the exact link you used to achieve the version you have posted?
We have the sync E 2 running fine on the black magic camera app on iPhone 12 and 15, but still no device found in the Livelink face app on the same phone.
Any help would be appreciated!
Hi. It looks like I’m having the same issue : the windows setup tool from Tentacle tells mz I’m up to date, but the firmware versions you mention differs from mine.
The only difference I see between your setup Kevin and @MrPurple80 and mine seems the hardware revision which isn’t identical (which would explain a difference in firmware version?). Still, the Tentacle App see the TC perfectly, but it might be something on the Tentacle SDK on the side of the LiveLink app?
I bought the Tentacle SYNC E devices with the sole purpose to SYNC the TC between my XSens suit and the LiveLink app. Finding a way to get it to work would be awesome and super useful: syncing facial animation and body animation without it is very unpractical.
Here are the specifcs of my setup for comparison:
iPhone 16 Pro
iOS 18.1
Live Link Face - V 1.3.2 (99)
Tentacle Sync E2
Firmware H:1.2.1, B:2.4.2
Hardware Rev : SYNCE2 R1.40