Epic Games Launcher 20.3.6 on Windows 11 shows an empty Engine Versions list. Clicking Install Engine or the + button does nothing, preventing Unreal Engine installation.
What Type of Bug are you experiencing?
Other
Steps to Reproduce
Open Epic Games Launcher 20.3.6 on Windows 11.
Sign in to an Epic Games account.
Select Unreal Engine, then open the Library tab.
Click Install Engine.
Click the + button beside Engine Versions.
Observe that no engine version tile, license dialog or installation window appears. The engine list remains empty.
Expected Result
Clicking Install Engine or the + button should display an available Unreal Engine version and allow me to proceed with the license agreement and installation.
Observed Result
The Engine Versions list remains completely empty. Clicking Install Engine or the + button does not open an engine version tile, license agreement or installation window. No download starts and no error message appears. Signing in and accessing the Store work normally.
Affects Versions
5.8
Platform(s)
Windows
For crash reports, include your callstack
Not applicable. The launcher does not crash; the installation buttons do nothing.
Additional Notes
Epic Games Launcher version: 20.3.6
Operating system: Windows 11
Unreal Engine is not installed. If version 5.8 is selected above, it is the intended installation target.
Already tried without success:
Fully exiting and restarting the launcher.
Signing out and signing back in.
Updating the launcher.
Clearing its web cache.
Uninstalling and reinstalling using the official installer.
Testing a different connection through a phone hotspot.
Approximately 299 GB is available on the intended installation drive.
These log lines are observations, not a confirmed diagnosis.
Epic Player Support directed me to this portal for investigation of Unreal Engine access, entitlement and catalog synchronization. Please advise how to restore access to engine versions and installation.
LogPortalPlatformSettingsManager: Warning: Failed to query the value type of LauncherUsingEOSH, error code 2
I’ve already tried clearing the web cache, restarting the Launcher, signing out and back in, running as administrator, and resetting the Launcher settings. The issue persists.
Could the Epic team investigate why the Launcher isn’t loading the Unreal Engine catalogue or entitlement information?
Same issue here on a brand-new account. Epic Games Launcher 20.3.x on Windows 11: the Engine Versions list is empty, and Install Engine and + do nothing. No license dialog appears and no download starts. My email is verified, I’m signed in, and I’ve fully restarted the launcher. Player Support (ticket #27217314) redirected me to Unreal Engine Support, so I’m posting here. It looks like the account was never granted the Unreal Engine entitlement. Could someone from Epic please look into adding it?
Same problem here. Launcher 20.3.6, Windows 11, account “them4inman”. Engine Versions empty, “Install Engine” and “+” do nothing. Log at startup: “LoadItemFiles: Loaded 0 item files” and “…found 0 entitled apps”. Cleared webcache, restarted, signed out/in, debug log captured – no change. Please grant the Unreal Engine entitlement to my account.
I have the same issue: the Engine Versions list is empty, and both “Install Engine” and “+” do nothing. Restarting Windows, running as administrator, signing out and back in, and clearing the Launcher cache did not fix it. My log also shows “found 0 entitled apps”. Is there a confirmed workaround?
I have the same problem almost. the " + " and the " install engine do nothing, but i have been able to fix it once without knowing how. i also have the problem where when i press install on the recomended version ( 5.8.0 ), it either gives me error E10-0 or randomly another longer one i cannot seem to make happen again. is there a solution for this? also how did you get the grey buttons fixed?
Problem:
Unreal Engine > Library shows no engine versions. “Install Engine,” the version dropdown, and the “+” next to Engine Versions do nothing when clicked. No EULA ever appears and nothing is queued in Downloads. Twinmotion, RealityScan and Fab tabs load fine.
Multiple full launcher restarts (exit from tray) and sign-out/sign-in
Linked GitHub account (minunbradbury) to my Epic account on 2026-10-29
Accepted the EpicGames GitHub organization invitation; relaunched and signed in again — still 0 entitled apps
This matches many current forum reports on launcher 20.3.x. It looks like an account entitlement problem on Epic’s side, not a local install issue. Please grant or restore the Unreal Engine entitlement on my account so I can install UE 5.8.
I’m also affected on Windows 11 with Epic Games Launcher 20.3.7.
The Engine Versions list is empty, and neither “Install Engine” nor “+” opens an installation dialog. Sign-in works.
My launcher log contains:
LoadItemFiles: Loaded 0 item files
LogCommunityPortalOSS: …found 0 entitled apps
Updating the launcher, fully restarting it, toggling the game library setting, and running as administrator did not resolve the issue.
Epic Games Player Support has referred me to Unreal Engine Support. Could an Epic staff member confirm whether this is a known launcher/catalogue issue and provide a supported workaround or the correct escalation channel?
I can provide additional diagnostics privately if needed.
Both Epic accounts were created on 2026-11-03 (no store purchases, no previous Unreal Engine use)
No third-party antivirus (Windows Defender only), no proxy, no VPN. 380 GB free on C:
Symptom
Unreal Engine > Library: “Engine Versions” section is empty.
“Install Engine” (top right) and the “+” next to “Engine Versions” do nothing: no EULA dialog, no install-location dialog, nothing is written to the log when clicked.
The Unreal Engine EULA has never been shown, in the launcher or on the website.
Store, sign-in, News/Samples tabs and Fab all work normally.
Launcher log (EpicGamesLauncher.log), right after sign-in
LogBuildInfoRepository: Using LauncherLabel Live-Krampus
CustomLabelSelectService: Changing to the (Latest Stable Release) CustomLabel
CustomLabelSelectService: Warning: Info for CustomLabel unavailable. Can not change to the (Latest Stable Release) CustomLabel at this time.
LogCommunityPortalAppManager: EoshState = WaitingForBuildsAndItemFiles
LogCommunityPortalAppManager: LoadItemFiles: Loaded 0 item files in 0.0 secs
CustomLabelPublisher: Entitlements changed. Custom label access: False.
LogCommunityPortalOSS: Display: ...found 0 entitled apps
The same lines appear for both accounts (Epic account IDs starting with 8a4… and 5b4…; I can send the full IDs or the full log privately).
Already tried, no effect
Sign out / sign in (several times)
Fully quit the launcher, delete webcache_*, restart
Restart the launcher after each step below
Add the free “Game Animation Sample” from Samples to the library and click “Create project”. It opened the project dialog with engine version 5.8 shown in red and started downloading the sample; after a launcher restart Engine Versions was still empty.
Settings > “Hide Game Library” on, then off
Created a second, brand-new Epic account and signed in with it: identical result, found 0 entitled apps
Question for Epic
Could you check whether the Unreal Engine entitlement is being granted to newly created accounts? Both accounts above never received it, so the launcher has nothing to install and never shows the EULA. If there is a way to grant the entitlement or accept the EULA manually (e.g. a web page), please let us know.