Launcher 20.3.5: Install Engine and "+" do nothing, 0 entitled apps, EULA never shown

General Issues and Bug Reporting (Unreal Engine)
1

Summary

On my account, the Epic Games Launcher shows no engine versions in Unreal Engine > Library. The “Install Engine” button and the “+” button do nothing, and the Unreal Engine EULA is never displayed. The launcher log shows “EoshState = WaitingForBuildsAndItemFiles” and “found 0 entitled apps”. My GitHub account is linked. Already tried: reinstalling the launcher, clearing webcache, signing out/in, installing launcher 18.12.1 (it auto-updated back to 20.3.5).

What Type of Bug are you experiencing?

Other

Steps to Reproduce

  1. Sign in to Epic Games Launcher 20.3.5 on Windows 11
  2. Open Unreal Engine > Library
  3. No engine versions are listed, the “+” button is greyed out
  4. Click “Install Engine”: nothing happens

Expected Result

The Unreal Engine EULA appears and I can install Unreal Engine 5.8.

Observed Result

Nothing happens. No engine version is available and the EULA is never shown.

Affects Versions

5.8

Platform(s)

Windows

2

Workaround that worked for me:

I had the same issue (empty Engine Versions, “+” greyed out, log: found 0 entitled apps). Here’s what fixed it:

  1. Go to Unreal Engine → Samples in the launcher.
  2. Add Game Animation Sample to your library (free).
  3. Try to create/open a project from it. You’ll get an error saying the required engine isn’t installed.
  4. Go back to Library: the Install Engine and + buttons now work, and I could install the engine normally.

Looks like interacting with a sample forces the launcher to refresh the engine catalog/entitlement. Hope this helps someone!

3

This worked for me as well! Ty