Launcher 20.3.5: 0 Unreal Engine entitlements, cannot install engine (new account)

General Issues and Bug Reporting (Unreal Engine)
1

Summary

My new Epic account does not receive the Unreal Engine entitlement. In Epic Games Launcher 20.3.5 on Windows 11, Unreal Engine > Library shows no engine versions, and “Install Engine” and “+” do nothing. The EULA is never shown. The launcher log says “found 0 entitled apps”. Same issue as forum threads 2840448 and 2838052.

What Type of Bug are you experiencing?

Other

Steps to Reproduce

  1. Create a new Epic Games account and verify the email.
  2. Install Epic Games Launcher (20.3.5) on Windows 11 and sign in.
  3. Open Unreal Engine > Library.
  4. Click “Install Engine” or the “+” next to Engine Versions.

Expected Result

The Unreal Engine EULA is shown, and an engine version (5.8) can be installed.

Observed Result

Nothing happens. Engine Versions stays empty. The log shows “LogCommunityPortalOSS: …found 0 entitled apps” and the router only logs “GoToUrl(‘/ue/library’) … Navigation Stopped. Already at location.”

Affects Versions

5.8

Platform(s)

Windows

Additional Notes

Already tried: reinstalling the launcher, clearing the webcache, running the launcher as administrator, signing out and back in, re-verifying the email. None helped. Please grant the Unreal Engine entitlement to my account (display name: AlertRaccoon8856).

2

I am experiencing exactly the same issue.

I created a new Epic Games account on October 17, 2026, and completed email verification.

My symptoms:

  • Epic Games Launcher version 20.3.5

  • Unreal Engine Library shows no engine versions.

  • The “+” button is disabled.

  • Clicking “Install Engine” does nothing.

  • The Unreal Engine EULA has never appeared.

What I have already tried:

  • Restarting the launcher

  • Clearing the webcache

  • Running the launcher as administrator

  • Logging into the official Unreal Engine website

None of these steps resolved the issue.

My launcher log also contains:

  • “found 0 entitled apps”

  • “Uncaught TypeError: Object prototype may only be an Object or null: undefined”

This appears to be the same issue affecting newly created Epic Games accounts.

Could Epic Games staff please investigate the Unreal Engine entitlements for new accounts and provide a fix?

Thank you.