Issue with Confidential Question Limit – Epic Pro Support

Development Programming & Scripting
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Dear Epic Support Team,

We are currently encountering an issue with our Epic Pro Support portal. Although we have not submitted any confidential questions under our account, the system is displaying a message indicating that our organization has reached the maximum number of confidential questions allowed for this license period.

Please find attached screenshots for your reference:

Screenshot 1: Error message while attempting to select the “Confidential” option during question submission.

Screenshot 2: Confirmation that there are zero confidential questions listed under our account history.

Kindly look into this issue and let us know when we can resume posting confidential queries as part of our Epic Pro Support license, which includes up to 15 confidential questions.

Looking forward to your prompt support.

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Steps to Reproduce

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Hi,

Thanks for reporting this. There was a misconfiguration issue with your account’s confidential question limit. This should be resolved now, and you should see the proper number of confidential questions remaining.

Let us know if you notice any further problems.

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Thank you, its resolved.