Issue during connecting to the map via PS4, XBOX One, Switch

Summary

A few days ago, we released the Treasure Tycoon map, which we tested on PS5 consoles, mobile devices, and PCs. Everything was working fine, but when players with older devices (Xbox One, PlayStation 4, Switch, and some mobile devices) started joining, they experienced long loading times. After reaching the loading screen, the game would return them to the lobby after a few minutes, and nothing would happen.

We checked how other maps performed and were able to join them normally using these older devices.

One difference we noticed when joining other maps was that during loading, a message saying “Preparing Shaders” would appear. However, when loading into our map, this message did not show up.

We tried multiple solutions, including cleaning up the code, removing all assets from the map, enabling/disabling streaming, and many other fixes, but the issue persisted. We tested both the private and test versions of the map using older Android devices and PlayStation 4. Sometimes, we were able to load in, but the game would display 999 HP, and no UI elements would load. Shortly after, we would get kicked back to the lobby with an error message stating that a network error had occurred.

Please select what you are reporting on:

Unreal Editor for Fortnite

What Type of Bug are you experiencing?

Matchmaking

Steps to Reproduce

  1. Connect to the map via older device like PS4, XBOX One, Switch, older Android devices.
  2. Wait until connection to map

Expected Result

Player connected to the game.

Observed Result

On mobile devices after connecting to the game, player is sent back to lobby with error “Network Connection Lost”. Players on PS4 are sent back to lobby without any message.

Platform(s)

PS4, XBOX One, Switch, older mobile Android devices

Island Code

7929-2456-3834

FORT-884707 has been created and its status is ‘Unconfirmed’. This is now in a queue to be reproduced and confirmed.