Summary
Our island has been unable to properly complete Accolade XP calibration since July 29, well before the release of Season 4.
The issue initially started on July 29, with the island remaining stuck in the XP calibration/analyzing process despite having consistent player activity.
This is important because the problem was already happening before the Season 4 update, so we do not believe it is solely related to the known XP issue introduced with the August 20 update.
The island remains stuck on “Analyzing”, with Playtime XP enabled but Accolade/Reward XP disabled.
We initially suspected that one Accolade linked to collectible coins was being activated too frequently, so we completely removed it and simplified the XP setup. We now only use very basic Accolades such as Eliminations, Round Played, Round Won, and Thanks for Playing.
Despite these changes, the problem is still happening.
On August 23 alone, the island recorded 44.2k Accolade activations:
Thanks for Playing: 19,975
Elimination: 9,823
Round Played: 7,344
Round Won: 7,059
The island has consistently had around 30–50 concurrent players, with peaks around 70–80+ players, so there should be more than enough gameplay data for calibration.
We also experienced the known issue around the August 20 / Season 4 update where the island temporarily displayed that XP was enabled, but players were not actually receiving XP.
However, our original calibration issue started on July 29, before Season 4, and after the August 20 issue the island eventually returned to the same Analyzing state it had been experiencing before.
Please select what you are reporting on:
Creative
What Type of Bug are you experiencing?
Devices
Steps to Reproduce
Publish a version of the island with standard Accolade Devices enabled.
Have players actively play the island for several days.
Generate tens of thousands of legitimate Accolade activations through normal gameplay.
Open the Creator Portal and check the island’s XP status.
Observe that the island remains stuck on Analyzing / calibration in progress.
Enter the island and confirm that Playtime XP is enabled, while Accolade XP rewards remain disabled.
Even after simplifying the Accolade setup and publishing a clean version, the same issue continues.
Expected Result
After receiving sufficient player activity, sessions, playtime, and Accolade activation data, the island should progress through the XP calibration stages and eventually enable Accolade XP rewards.
With this amount of activity and several days on the same version, calibration should complete normally.
Observed Result
The island remains stuck on Analyzing and fails to properly complete Accolade XP calibration.
Playtime XP is enabled, but Accolade/Reward XP remains disabled.
The issue has been occurring since July 29, before Season 4, and continues despite:
Consistent player activity
Tens of thousands of Accolade activations per day
30–50 concurrent players regularly, with peaks of 70–80+
Removing the previously over-activated Coins Accolade
Simplifying the XP system to basic gameplay Accolades
Leaving the same version published for multiple days
Republishing versions and allowing them enough time and player activity to calibrate
We were also affected by the separate known XP issue after the Season 4 update, but this calibration problem clearly predates that update.
At this point, it appears that the island itself may be stuck in the XP calibration system or affected by a backend issue.
Platform(s)
All Platform.
Island Code
7813-2163-9923