Island Crashes Consistently when trying to open with error: Unhandled Exception: EXCEPTION_ACCESS_VIOLATION reading address 0xffffffffffffffff

General Issues and Bug Reporting
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1

Reference ID

ff225750-4e1b-fe79-eaa7-549d85d51b2e

Please select what you are reporting on:

Unreal Editor for Fortnite

What Type of Bug are you experiencing?

Stability

Summary

Have been trying to open my island after closing it earlier today, and am consistently getting a crash while it loads. Didn’t seem like there was anything wrong with it earlier today?

This has happened semi-frequently over the past few days, but usually after a couple attempts I’ve been able to open it without it crashing, usually after a computer restart.

Before opening any project, I’ve been getting some weird log issues, though I’m not prevented from opening other projects.

Steps to Reproduce

  1. Booting up UEFN, select the project in question

Expected Result

The level opens and can be edited.

Observed Result

After loading 79% of the level, UEFN crashes, leaving this error:

LoginId:c11ae0134298d379caac9cb9b7e788c7
EpicAccountId:80b905d5efd4482c922f65a2fe50559c

Unhandled Exception: EXCEPTION_ACCESS_VIOLATION reading address 0xffffffffffffffff

UnrealEditorFortnite_Win64_Shipping
UnrealEditorFortnite_Win64_Shipping
UnrealEditorFortnite_Win64_Shipping
UnrealEditorFortnite_Win64_Shipping
UnrealEditorFortnite_Win64_Shipping
UnrealEditorFortnite_Win64_Shipping
kernel32
ntdll

Platform(s)

Windows

Additional Notes

I’m sure there must be some error with something I did in the map, but I’m confused as to what it could be/am not sure how to fix it now that I can’t open the project anymore?

2

This almost sounds like a hardware or OS issue. Are you running out of hard drive space / have you run scandisk?

3

I wouldn’t be surprised if it was, though I’m not sure best way to narrow it down - currently my SSD has a lot of space available (700GB). I scanned the C: Drive but it said there were no errors? Also validated my UEFN files earlier and they seemed to be in order.

4

Additional Error Log Context when UEFN is initially opened:

LogOnline: Error: EOS: UEOSSettings::GetSelectedArtifactSettings() ArtifactName=[Fortnite] no settings found.
LogOnline: Error: EOS: FOnlineSubsystemEOS::PlatformCreate() GetSelectedArtifactSettings failed
LogOnline: Warning: EOS: EOS API failed to initialize!
LogStreaming: Warning: Failed to read file '../../../Engine/Content/Editor/Slate/Launcher/Android/Platform_Android_24x.png' error.
LogStreaming: Warning: Failed to read file '../../../Engine/Content/Editor/Slate/Launcher/Android/Platform_Android_128x.png' error.
LogTurnkeySupport: Warning: Turnkey failed to run properly, full Turnkey output:
The system cannot find the path specified.
LogConsoleResponse: User settings scalability group: High
LogConsoleResponse: User settings details:
- Resolution: 0x0@120.0Hz at 0.0% 3D Resolution
- Fullscreen mode: WindowedFullscreen, VSync: 0
- Motion blur: 0, RHIT: 0
LogSlateStyle: Warning: Missing Resource from 'CoreStyle' Style: 'Unable to find Brush 'Sequencer.Timeline.VanillaScrubHandleDown'.'
LogDirectoryWatcher: Warning: Failed to begin reading directory changes for C:/Program Files/Epic Games/Fortnite/Engine/Content/Localization. Error: The system cannot find the file specified. (0x00000002)
LogDirectoryWatcher: Warning: Failed to begin reading directory changes for C:/Program Files/Epic Games/Fortnite/FortniteGame/Content/Localization. Error: The system cannot find the file specified. (0x00000002)
LogDirectoryWatcher: Warning: Failed to begin reading directory changes for C:/Program Files/Epic Games/Fortnite/FortniteGame/Plugins/Runtime/FortniteEarlyStartupPatcher/Content/Localization. Error: The system cannot find the file specified. (0x00000002)
LogStreaming: Warning: Failed to read file '../../../Engine/Content/Editor/Slate/Launcher/Android/Platform_Android_24x.png' error.
LogStreaming: Warning: Failed to read file '../../../Engine/Content/Editor/Slate/Launcher/Android/Platform_Android_128x.png' error.
LogValkyrieAccount: Verbose: Valkyrie Login Module Starting up
LogStreaming: Warning: Failed to read file '../../../Engine/Content/Editor/Slate/Launcher/Android/Platform_Android_24x.png' error.
LogStreaming: Warning: Failed to read file '../../../Engine/Content/Editor/Slate/Launcher/Android/Platform_Android_128x.png' error.
LogValkyrieAccount: Verbose: Valkyrie Login EditorSubsystem Initializing
LogConsoleResponse: User settings scalability group: High
LogConsoleResponse: User settings details:
- Resolution: 0x0@120.0Hz at 0.0% 3D Resolution
- Fullscreen mode: WindowedFullscreen, VSync: 0
- Motion blur: 0, RHIT: 0
LogConsoleResponse: User settings scalability group: High
LogConsoleResponse: User settings details:
- Resolution: 0x0@120.0Hz at 0.0% 3D Resolution
- Fullscreen mode: WindowedFullscreen, VSync: 0
- Motion blur: 0, RHIT: 0
LogConsoleResponse: User settings scalability group: High
LogConsoleResponse: User settings details:
- Resolution: 1920x1080@120.0Hz at 0.0% 3D Resolution
- Fullscreen mode: WindowedFullscreen, VSync: 0
- Motion blur: 0, RHIT: 0
LogConsoleResponse: User settings scalability group: High
LogConsoleResponse: User settings details:
- Resolution: 1920x1080@120.0Hz at 0.0% 3D Resolution
- Fullscreen mode: WindowedFullscreen, VSync: 0
- Motion blur: 0, RHIT: 0
LogConsoleResponse: Display: Apply Settings:
LogConsoleResponse: Reflex Low Latency mode: Off
LogFortEditor: Warning: Unable to add content browser status branches, none specified
LogValkyrie: Applying base permission role, plus: 
LogValkyrieAccount: Verbose: UValkyrieAccountEditorSubsystem::UpdateStatus - Logging in...
LogValkyrie: Refreshing item aliases took 1.3 sec
LogValkyrie: FValkyrieFortniteEditor::OnPostEngineInit - Editor is ready.
LogStreaming: Warning: Failed to read file 'C:/Program Files/Epic Games/Fortnite/BuildInfo.ini' error.
LogStreaming: Warning: Failed to read file 'C:/Program Files/Epic Games/Fortnite/BuildInfo.ini' error.
LogClass: Warning: Short type name "Fortnite" provided for TryFindType. Please convert it to a path name (suggested: "None"). Callstack:
UnknownFunction []
UnknownFunction []
UnknownFunction []
UnknownFunction []
UnknownFunction []
UnknownFunction []
UnknownFunction []
UnknownFunction []
UnknownFunction []
UnknownFunction []
LogHotfixManager: Warning: Specified per-object class Fortnite was not found
LogClass: Warning: Short type name "Fortnite" provided for TryFindType. Please convert it to a path name (suggested: "None"). Callstack:
UnknownFunction []
UnknownFunction []
UnknownFunction []
UnknownFunction []
UnknownFunction []
UnknownFunction []
UnknownFunction []
UnknownFunction []
UnknownFunction []
UnknownFunction []
LogHotfixManager: Warning: Specified per-object class Fortnite was not found
LogClass: Warning: Short type name "Prod" provided for TryFindType. Please convert it to a path name (suggested: "None"). Callstack:
UnknownFunction []
UnknownFunction []
UnknownFunction []
UnknownFunction []
UnknownFunction []
UnknownFunction []
UnknownFunction []
UnknownFunction []
UnknownFunction []
UnknownFunction []
LogHotfixManager: Warning: Specified per-object class Prod was not found
LogClass: Warning: Short type name "GameDev" provided for TryFindType. Please convert it to a path name (suggested: "None"). Callstack:
UnknownFunction []
UnknownFunction []
UnknownFunction []
UnknownFunction []
UnknownFunction []
UnknownFunction []
UnknownFunction []
UnknownFunction []
UnknownFunction []
UnknownFunction []
LogHotfixManager: Warning: Specified per-object class GameDev was not found
LogClass: Warning: Short type name "Stage" provided for TryFindType. Please convert it to a path name (suggested: "None"). Callstack:
UnknownFunction []
UnknownFunction []
UnknownFunction []
UnknownFunction []
UnknownFunction []
UnknownFunction []
UnknownFunction []
UnknownFunction []
UnknownFunction []
UnknownFunction []
LogHotfixManager: Warning: Specified per-object class Stage was not found
LogValkyrie: Applying base permission role, plus: 
LogFort: Warning: Plugin 'Ice' was hotfixed to be disabled, but was not found. Ignored.
LogValkyrie: Applying base permission role, plus: 
LogValkyrie: Refreshing item aliases took 1.7 sec
LogValkyrie: Refreshing asset aliases took 0.0 sec
LogHttp: Warning: 000007B22E626E00: request failed, libcurl error: 6 (Couldn't resolve host name)
LogHttp: Warning: 000007B22E626E00: libcurl info message cache 0 (Could not resolve host: fortnitecontent-website-gamedev.ol.epicgames.net)
LogHttp: Warning: 000007B22E626E00: libcurl info message cache 1 (Closing connection 16)
LogHttp: Warning: Retry 1 on https://https://fortnitecontent-website-prod07.ol.epicgames.com/content/api/pages//content/api/pages/fortnite-editor/
LogHttp: Warning: 000007B22E626E00: request failed, libcurl error: 6 (Couldn't resolve host name)
LogHttp: Warning: 000007B22E626E00: libcurl info message cache 2 (Could not resolve host: https)
LogHttp: Warning: 000007B22E626E00: libcurl info message cache 3 (Closing connection 17)
LogHttp: Warning: Retry 2 on https://fortnitecontent-website-prod.ak.epicgames.com/content/api/pages/fortnite-editor/
LogHttp: Warning: Success on https://fortnitecontent-website-prod.ak.epicgames.com/content/api/pages/fortnite-editor/
LogHttp: Warning: HttpRetry: Resetting log verbosity to Warning due to requests being retried
LogValkyrieOnline: [Team Memberships] - ValkyrieTeamMembershipsRequest - Gathering 1 team memberships took 0.433233 seconds
5

The crash seems to happen at the stage of “Loading Skinned Assets” - is there a way to like, delete specific things from the level while being unable to open it? Am really confused because like the one thing I added in between when it was working/not working was a plane object with a material attached (was trying to use the Billboard material from the “Verse - Device Starter” template). Since the crash happened I deleted the imported materials, and it’s still breaking?

6

Oh my gosh - issue was resolved by cranking up the graphics settings in UEFN editor. Weird, but happy it worked!