I'm having a problem with my Creator Portal

Reference ID

f2ebc2ad-4145-71af-67cd-8dbd8e6479f3

Please select what you are reporting on:

Unreal Editor for Fortnite

What Type of Bug are you experiencing?

Creator Portal

Summary

There’s a problem with the Creator Portal. The time and record of my friend’s play here for my island game MONSTER ON THE WATER that I registered yesterday will be lost. This has happened three times. Please upload the attached image as well.

Steps to Reproduce

I asked my friend to play MONSTER ON THE WATER, which I registered yesterday, today. When my friend was playing, I checked it on my computer and saw that my friend’s play time and record were still there, but this record disappears after about 10 minutes.

Expected Result

I don’t know the exact records of the game.

Observed Result

My friend tried to play about three times, and the connection and play time records appeared all three times, but the data evaporated after about 10 minutes.

Platform(s)

windows

Island Code

3979-4639-2296

I wonder if this is a solvable problem…