Summary
I’m experiencing an issue with the IARC rating system. Every time I update my IARC questionnaire and submit a new release, the changes are not applied. The release always keeps the previous PEGI 3 rating, causing my map to fail moderation. This also prevents me from launching Sponsored Row campaigns. I receive a new IARC certificate every time I complete the questionnaire. My latest IARC certificate correctly assigns a higher age rating (for example, PEGI 7/PEGI 12 depending on the questionnaire). However, after publishing, my island still appears to use the previous PEGI 3 rating, and moderation reports that the content does not match the assigned rating. This makes me think the latest IARC certificate is not being applied to the published release.
Island Code : 7028-5731-5987
What Type of Bug are you experiencing?
Editor
Steps to Reproduce
Update the IARC questionnaire in the Creator Portal.
Submit a new release for the island.
Wait for the release to be processed.
Check the applied IARC rating.
The release still uses the previous PEGI 3 rating instead of the updated IARC questionnaire.
Expected Result
The updated IARC questionnaire should be applied to the new release. The correct rating should replace the previous PEGI 3 rating, allowing the map to pass moderation if the questionnaire is correct.
Observed Result
The IARC changes are never applied. The release always keeps the previous PEGI 3 rating, my map fails moderation, I receive a red moderation email, and I have to submit another release. Because of this issue, I am also unable to launch Sponsored Row campaigns.
Affects Versions
5.8
Platform(s)
Windows