I get this crash error, everytime i try to process an animation with metahuman performance: Unhandled Exception: EXCEPTION_ACCESS_VIOLATION reading address 0x0000000000000000

Development Character & Animation
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1

Hi, i’m getting this erro crash message everytime e try to process an animation through metahuman performance. I don’t know if its because i formatted my pc last week and upgraded to windows 11, but when i was with windows 10 it worked fine.

this is the full error message:
Unhandled Exception: EXCEPTION_ACCESS_VIOLATION reading address 0x0000000000000000

UnrealEditor_MetaHumanMeshTracker!titan::api::FacePostProcessingSolveAPI::Private::ConvertInputs()
UnrealEditor_MetaHumanMeshTracker!titan::api::FacePostProcessingSolveAPI::OfflineSolveGaze()
UnrealEditor_MetaHumanMeshTracker!UE::Wrappers::FMetaHumanFaceTrackerPostProcessing::OfflineSolvePrepare()
UnrealEditor_MetaHumanPipeline!UE::MetaHuman::Pipeline::FFaceTrackerPostProcessingNode::Start()
UnrealEditor_MetaHumanPipeline!UE::MetaHuman::Pipeline::FPipelineProcess::StartNode()
UnrealEditor_MetaHumanPipeline!FAsyncTaskUE::MetaHuman::Pipeline::FPipelineNodeProcess::DoTaskWork()
UnrealEditor_MetaHumanPipeline!FAsyncTaskBase::DoWork()
UnrealEditor_MetaHumanPipeline!UE::MetaHuman::Pipeline::FPipelineProcess::PushThreadPerNode()
UnrealEditor_MetaHumanPipeline!UE::MetaHuman::Pipeline::FPipelineProcess::RunPipeline()
UnrealEditor_MetaHumanPipeline!UE::MetaHuman::Pipeline::FPipelineProcess::DoWork()
UnrealEditor_MetaHumanPipeline!FAsyncTaskBase::DoWork()
UnrealEditor_MetaHumanPipeline!FAsyncTaskBase::DoThreadedWork()
UnrealEditor_Core
UnrealEditor
UnrealEditor
UnrealEditor_Core
UnrealEditor_Core
UnrealEditor_Core
UnrealEditor_Core
UnrealEditor_Core
UnrealEditor_Core
UnrealEditor_Core
UnrealEditor_Core
kernel32
ntdll

2

Greetings @matheusmendonca5

Welcome to the Unreal Engine Community Forum!

In regards to the exception access error, I’d recommend taking a look at this post. There are multiple steps and solid information on the cause on possible solutions to fix that. I hope this resolves it for you. If not, post back and I’ll be happy to look further into it. Thanks!

3

Hi, i already looked into the possible solutions from this post, but none worked for me. the problem started after i formatted my pc. will try to uninstall unreal and epic games launcher and reinstall everything.

4

as added context, last week i upgraded my gpu and ram from an rtx 3060 and 32gb ram to an rtx 4070 and 64gb ram with a ryxen 3900x cpu, so the hardware shouldnt be an issue

5

I see. I’d start with resetting your NVidia Control Panel settings to default on global and then update/download any Visual Studio files/versions that you may be missing.

6

tried resetting the gpu settings, but it didnt work. also download the metahuman demo content and tried processing the facial capture there, but also didnt work