Hello,
Thank you for reaching out, we can continue discussing the issue you are experiencing through the case submitted. (See here for more information on case management) If you have not already, please also ensure you are using a machine that meets or exceeds our software requirements for the Twinmotion version you are using. Here are the requirements for our latest update, Twinmotion 2023.1: Hardware and Software Specifications for 2023.1
Thank you