Another reason that has also generated errors in the installation of Preview 2 version is that it keeps data from the previous installation and uses it to run. Therefore, it is not a bad idea to uninstall all previous versions and delete any files that may have been left in the "Documents" folder on Windows. Reinstall. Maybe that's your problem.
Hello,
We were able to identify and resolve additional causes of persisting crashes when converting from Preview 1 to Preview 2, which should be resolved for the final 2023.1 release that is not far from now. Please stay tuned to our social media channels or Twinmotion Community site for update announcements. Release Notes with more information on fixes and known issues will be made available at that time as well. Thank you for your understanding.
Best Regards,
Morgan
Good morning, yesterday I had the last TW update, the files are closed, I cannot work, I tried with several solutions they raised in the group without solving it. I really don't know what to do.
Any solution?
Twinmotion says the official place to report it is here with "bug report" selected as the category. That's where I went to report a bug for preview 1 but if they just sent you to the forum, I guess that means that you just have to wait for the solution. There are a few common bugs that people are getting for preview 2 so I'm sure they are already aware of it.
Forgot to upload the link https://twinmotionhelp.epicgames.com/s/case-community-page
KERNEL32 PROBLEM....
The problem has been resolved, it seems. I read there has been a bugfix for p2?
Thanx for the update, great progress this version!
Hi,
It looks as though this discussion has been deleted. If you have updated to the HotFix Twinmotion Preview2 and are still experiencing a crash converting the file from Preview 1 to Preview 2, it is very possible the crash you are experiencing will be resolved by the final release of Twinmotion 2023.1. I would best suggest submitting a Bug Report using the Contact Us button on the Community home page here. Including your Twinmotion .log file for the crash when submitting the report will help us to better understand the crash you are experiencing.
Best Regards,
Morgan
Hello,
Thank you for reaching out, we can continue discussing the issue you are experiencing through the case submitted. (See here for more information on case management) If you have not already, please also ensure you are using a machine that meets or exceeds our software requirements for the Twinmotion version you are using. Here are the requirements for our latest update, Twinmotion 2023.1: Hardware and Software Specifications for 2023.1
Thank you