My computer Window 10 Pro 64 bit, Intel(R) Core(TM) i7-7800X CPU @ 3.50GHz (12 CPUs), ~3.5GHz, RAM 32, NVIDIA Quadro P4000 , DirectX 12 But I can't use patch tracer or is it because of the free trial version?
Hello ,
Thank you for posting in the community and typically the GPU is what determines if you can user the Path Tracer. Please reference the system and path tracer requirements articles below for the details.
https://twinmotionhelp.epicgames.com/s/article/Path-Tracer-Requirements
https://twinmotionhelp.epicgames.com/s/article/Twinmotion-System-Requirements
If your GPU has 6GB of VRAM or less it might not enable DirectX 12 mode by default and you need to go to the Preferences settings and enable it, found under the Graphic Hardware. Also confirm you are using the latest GPU driver from Nvidia: https://www.nvidia.com/download/driverResults.aspx/194240/en-us/
Hope this helps and if you are still unable to use the Path Tracer it most likely is a setting on the PC. Do you have 2 video cards and did you follow the article here to dedicate the correct one: https://twinmotionhelp.epicgames.com/s/article/Use-your-dedicated-GPU-with-Twinmotion-on-a-Windows-computer
Please contact us directly by reporting a bug and if the above suggestion did not help so we can best investigate.
https://twinmotionhelp.epicgames.com/s/case-community-page
Kind regards,
Vincent B.
Have the same problem, but my computer is Win10Pro:
Mainboard: Gigabyte: X570s AERO G, Bios F4c)
CPU AMD Ryzen 7 5700 8 cores sixteen thread/3600Mhz
DDR4: 64GB (32x2 Corsair, 2133Mhz)
SSD: NMVe M2: 2TB and 1TB (separately for OS) + 8TB WD SATA
Graphics card: Nvidia RTX 2060 6GB (meet Direct 12X requirements)
But I cannot run Patch Trace (as i know the system said the minimum requirement is 8GB) my question is:
In this case, any methods for my PC system to run Path Trace, or is it feasible to use two graphic cards on my mainboard (which is preferable to use to maximize the PC configuration and meet the Software requirements to run Path Tracer
Hello ,
Thank you for the follow-up and you need to enable the DirectX 12 in the settings as that 2060 card should work with 6GB ( As mentioned in the Path Tracer requirements). You cannot use more than one GPU with Twinmotion so it is important to make sure the right GPU is being used if multiple. Also please make sure you are using the most up to date GPU driver. Please contact us if you are still experiencing issues getting Path Tracer to work so we can best investigate: https://twinmotionhelp.epicgames.com/s/case-community-page
Kind regards,
Vincent B.