I am a publisher on Fab, and I can’t download my own assets via public product pages.
What type of bug are you experiencing?
Other
URL where the bug was encountered
Steps to Reproduce
I use my publisher account.
Go to my own asset that was already considered as purchased - I didn’t purchase them.
Click to download button, then click the file and get this message.
Expected Result
Asset can be downloaded.
Observed Result
Error with this text after clicking button: “An error occured, the asset could not be retrieved.”
Got the same issues on two products I have published on FAB (FAB only, the assets I had published on the Unreal Marketplace can be downloaded just fine)
I have exactly the same problem. I can’t add my new asset which was not migrated from the unreal engine marketplace to my own library. But all migrated assets are there.
Do you already have an answer from support? I am still waiting for the answer.
Same issue !
My Assets was migrate from sketchfab to Fab.
When I click download. It’s show message :An error occurred, the asset could not be retrieved.
(But Only my free Assets can download normally)
@skfabby can you give this a priority to fix, this happen to all sellers who has published a new product after Fab launched. Product which was on UE Marketplace and migrated don’t have that issue.
