I cannot download the product I've just published on Fab

Summary

I’ve published a new product on Fab and I wanted to test everything is OK, but I cannot download it. The web interface says at the same time that I have to add it to my library and that I own it. I’ve checked in the Fab library of Epic launcher it’s no there either.

What type of bug are you experiencing?

Publishing

URL where the bug was encountered

https://www.fab.com/listings/a8c273d0-d51b-4782-b2d4-622d017fa768

Steps to Reproduce

  1. Publish a product on Fab
  2. Go on the Fab product page and try to download it

Expected Result

I can add the plugin to UE engine via Epic launcher and use it in UE

Observed Result

I can’t download it because Fab states it is not in my library and I cannot either add it to my library because I already own it (I’m the publisher)
So, it’s impossible for me to verify everything works properly.

Platform

Win64

Operating System

Windows 11

Here the screenshot

Thanks for this report - I’ve shared it with the team. We’ll look into it.

1 Like

@berguina - Quick question: If you look in your vault or “My Library”, do you see your product there, or no?

@skfabby No, it’s not in the Vault.

and it’s not in My Library

This is happening to lot of sellers as well: I can't download my own asset on Fab. - #6 by Arodi007

I cannot test my own plugin if it working or testing if my new version is properly uploaded(which seem to be another issue as well from other sellers)

2 Likes

@skfabby I’ve tried with the Fab plugin too. In this case I can’t download anything I’ve published after Fab release. For the engine plugin it’s normal, because it’s an engine plugin, not something one can add to a project (one adds it to an engine version), but for an asset pack it’s not normal.

I can normally add to a project only old market place assets packs I’ve published

I hope this help fixing the error. Please tell me me if you need other information.

1 Like

EMP-15665 has been created and its status is ‘New’. This is now in a queue to be reproduced and confirmed.

FYI, as I posed in my report for this bug workaround for this it to contact support. They can add the pack to your library and you can then test it in any UE version you need.

2 Likes