I cannot download the product I've just published on Fab

Summary

I’ve published a new product on Fab and I wanted to test everything is OK, but I cannot download it. The web interface says at the same time that I have to add it to my library and that I own it. I’ve checked in the Fab library of Epic launcher it’s no there either.

What type of bug are you experiencing?

Publishing

URL where the bug was encountered

https://www.fab.com/listings/a8c273d0-d51b-4782-b2d4-622d017fa768

Steps to Reproduce

  1. Publish a product on Fab
  2. Go on the Fab product page and try to download it

Expected Result

I can add the plugin to UE engine via Epic launcher and use it in UE

Observed Result

I can’t download it because Fab states it is not in my library and I cannot either add it to my library because I already own it (I’m the publisher)
So, it’s impossible for me to verify everything works properly.

Platform

Win64

Operating System

Windows 11

Here the screenshot

Thanks for this report - I’ve shared it with the team. We’ll look into it.

1 Like

@berguina - Quick question: If you look in your vault or “My Library”, do you see your product there, or no?

@skfabby No, it’s not in the Vault.

and it’s not in My Library

This is happening to lot of sellers as well: I can't download my own asset on Fab. - #6 by Arodi007

I cannot test my own plugin if it working or testing if my new version is properly uploaded(which seem to be another issue as well from other sellers)

1 Like

@skfabby I’ve tried with the Fab plugin too. In this case I can’t download anything I’ve published after Fab release. For the engine plugin it’s normal, because it’s an engine plugin, not something one can add to a project (one adds it to an engine version), but for an asset pack it’s not normal.

I can normally add to a project only old market place assets packs I’ve published

I hope this help fixing the error. Please tell me me if you need other information.